People Matter

Human Resources Business Partner - CX, Marketing, G&A (Hybrid)



Marketing & Communications, People & HR
Houston, TX, USA
Posted on Wednesday, May 15, 2024

Hi, Future Homie!

As a Homie, you'll be part of an unstoppable team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We’re revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve. So what do you say, will you join us on our mission to empower small businesses?

We are looking for a HRBP, to support our Customer Experience, Marketing, and non-technical teams. An authentic people-centered professional with a service mindset, you care about employees at all levels of the organization and are intrinsically motivated by the success of the individuals and teams you work with. You are a strategic thinker, always looking for ways to improve the efficacy of the team and enhance the employee experience.

Homebase is in a period of rapid growth! We are scaling our People Operations team to support the increasing size of customer support, marketing, and non-technical teams across the organization. The Human Resources Business Partner will be a strategic partner to Homebase’s executives and managers, acting as a mentor and coach to these leaders as they guide their distributed teams through this period of rapid growth. This is a great opportunity for an HR professional who is experienced with and excited by the challenges of a rapidly growing organization.

You will make an impact by

  • Being a highly integrated strategic partner to CX, marketing, G&A executives, and management, offering guidance on organizational design, feedback, coaching, retention strategies for top performers, and performance management
  • Partnering with executives and managers to understand key objectives and organizational challenges and drive impactful initiatives
  • Partnering with the broader People Operations team to develop and execute key HR programs and high-impact initiatives
  • Using feedback from employee surveys to identify solutions and initiatives to drive increased employee engagement
  • Ensuring compliance with Homebase policies and conducting investigations when needed
  • Managing the ongoing performance review and feedback cycle, and playing a key role in the talent review process
  • Providing accurate and reliable HR guidance, support, and advice to mitigate risk to the business and to comply with federal and provincial/state employment law
  • Assessing organization health and effectiveness regularly and identifying opportunities to drive improvement and efficiencies
  • Assisting employees who are navigating challenging personal or professional issues that impact their work experience
  • Coaching and being an advisor to managers on employee relations and performance issues
  • Playing a key role in onboarding and offboarding employees, leveraging insights to improve processes within the organization

You are a bar-raiser, which means you come with

  • 7+ years of progressive HR experience, with 3+ years as HRBP specifically supporting customer experience centers, marketing, and a scaling organization
  • CHRP, SHRM-CP, PHR, or equivalent certification an asset
  • Strategic mindset and ability to manage complexity with ease
  • Experience partnering with leaders to successfully build and execute a talent strategy
  • Experience coaching, developing, and advising managers and executives, building trust at all levels
  • Thoughtful, data-driven, caring, and direct approach to people and problems
  • Genuine curiosity and a strong desire to continuously learn and grow
  • A solid foundation of Canadian and U.S. employment laws and the ability to reconcile with provincial, state, and local laws to ensure compliance across geographies
  • Experience collaborating with and influencing a variety of work styles and personalities
  • Highly proactive and resourceful, with a strong bias for action
  • Experience with large-scale project management and organizational change management
  • Experience using data to identify insights that drive action

What We Offer

  • Stock Options - Everyone is an Owner!
  • 401(k) program + 4% company match
  • Employer supplemented Medical, Dental, and Vision Insurance Plans
  • 20 days of accrued PTO, annual paid holidays and paid volunteer time off
  • Continued learning and development stipend
  • Paid life insurance
  • Short- and long-term disability coverage
  • Paid parental leave
  • Commuter benefits
  • Flexible spending account (FSA) options
  • Top-of-the-line equipment and stipend for workspace setup
  • Work from home Monday, Thursday, & Friday
  • Meals provided at our vibrant workspaces
  • Team offsites and monthly opportunities to engage with fellow Homies

What to Expect During the Interview Process:

  • Meet the Talent Acquisition team
  • Meet the Hiring Manager, Debbie A.
  • Participate in a Take Home Assignment
  • Meet the Head of People, Leila M.
  • Meet with a VP of Customer Experience, Cole S.
  • Meet the CMO, Candy L.
  • Professional Reference Checks
  • Background Check + Offer Stage
  • Welcome to the team, Homie💜🎉
Diversity, Equity, and Inclusion at Homebase
At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you’re close to what we’re looking for (even if you don’t meet 100% of the qualifications), we encourage you to apply!

About Us

Our mission is to make small business teams unstoppable.

Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 100,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. As the leader in small business team management, Homebase tracked 1+ billion hours for 2.5+ million workers last year.

Homebase is based in San Francisco, Houston, Denver, and Toronto. We are backed by leading venture investors L Catterton Growth, Emerson Collective, Notable Capital, Bain Capital Ventures, Khosla Ventures, Baseline Ventures, Cowboy Ventures, Bedrock Capital, and PLUS Capital.

**Interview Recording Notice

By participating in interviews with Homebase, you consent to the use of Metaview, a recording and transcription tool, during the interview process. Please be aware that all interviews may be recorded and transcribed to evaluate candidates and ensure the quality of our recruitment process. If you do not consent to being recorded, please inform the Talent Team at the beginning of the call, and appropriate arrangements will be made to accommodate your preference. Your privacy is important to us, and the recorded interviews will only be used for internal evaluation and assessment of candidates.