People Matter

Customer Support Specialist (EST)

Hello Heart

Hello Heart

Customer Service
United States · Remote
Posted on Thursday, June 13, 2024

About Hello Heart:

Hello Heart is the only digital therapeutics company to focus exclusively on heart disease, the leading cause of death for U.S. adults. Through a connected device and mobile app that uses AI, behavioral science, and personalized digital coaching to drive lifestyle changes, Hello Heart empowers people to embrace healthier behavior, which can reduce the risks of high blood pressure and heart disease. It also helps users catch blood pressure readings that are extremely high and encourages them to talk to their doctor to identify potential risk in time. Validated in peer-reviewed studies and trusted by leading Fortune 500 companies, Hello Heart is easy to use and works alongside an employer’s benefits ecosystem. Founded in 2013, Hello Heart is a member of the American Heart Association’s Innovators’ Network and is part of the CVS Health Point Solutions Management program. Hello Heart is backed by leading VCs including Stripes, Khosla Ventures, IVP, Blue Run and Resolute. Visit www.helloheart.com for more information.

About the Role:

We’re looking for an enthusiastic Customer Support Specialist to be the first line of support for our Hello Heart users. This position requires excellent written and verbal communication skills, creativity, strong problem-solving skills, and a positive attitude.

If you are someone who wakes up in the morning and wants to do good for the world, come join an all-star, mission-driven team that's building life-saving solutions.

Responsibilities:

  • Become a product expert and educate customers as well as internal partners on Hello Heart functionality
  • Identify, document, and report technical issues

Qualifications:

  • Currently located in EST-based state (required)
    • General working hours are 8 AM - 4 PM EST
  • Previous experience with Zendesk required
  • 1+ years of customer support experience at a SaaS or digital health company
  • Proven experience identifying, debugging, and documenting technical issues
  • Proven ability to multitask and prioritize in a fast-paced environment

Bonus:

  • Working proficiency or fluency in Spanish is a plus

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.