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Remote, Must be based in Singapore or India due to timezone coverage.

A Professional Services Technical Architect works closely with salespeople (especially engagement managers) to define custom professional services projects during pre-sale and takes successful deals into delivery, where they are responsible for technical oversight and becoming an embedded trusted advisor within the client.

As a highly visible and customer-facing position, you will work with an exceptional Professional Services organization, and the wider Customer Success team, including Professional Services Engineers, Project Managers, and Solution Architects. You will play a critical role in the success of Professional Services engagements as we expanded our world class professional consulting organization that has a proven track record of working with clients from different industries around the world. The Professional Services Technical Architect reports to the Senior Manager, Professional Services Technical Architects.

Responsibilities

Pre-sales

Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team
Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)
Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements
Provide technical expertise and consultative advice during the planning stages of a customer engagement

Delivery

Own the design, development, implementation, and support of GitLab-related Professional Services engagements
Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projects
Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements
Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer
Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required

Practice development

Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kits
Develop case studies, presentations, design documentation, best-practice methodologies and internal process development
Liaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering
Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team
Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings
Assist Regional Delivery Managers with

Technical Vetting of Partner Consultants
New hire candidates
SOW staffing assessments

Requirements

Demonstrated progressive leadership in the full life-cycle of the software development environment

Demonstrated progressive experience delivering two or more of the following consulting services

SCM migration
Cloud Architecture
Development
CI/CD consulting services

Fluent in speaking German
Demonstrated progressive enterprise-level software development experience
Demonstrated progressive DevOps Platform experience
Excellent written and verbal communication skills with the ability to influence internal team members, customers and partners
Demonstrated problem solving and decision-making abilities with effective organizational and time management skills and the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision
Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change
Capability to apply fundamental concepts, practices, and procedures of particular field of specialization
Bachelor's Degree in Information Technology, Computer Science or other advanced technical degree, or equivalent experience

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

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