Fireflies.ai is an AI voice assistant that automatically takes notes, makes meetings searchable, and delivers key insights from conversations. We are growing rapidly across tens of thousands of organizations and growing our footprint inside Fortune 500 companies. Chances are you've seen Fireflies in one of your meetings! Fireflies integrates with all the major video-conferencing platforms including Zoom, Google Meet, Teams, Webex, and more.

We are seeking a passionate and results-driven Customer Success & Partner Manager to join our team. In this role, you will play a pivotal role in ensuring our partners achieve their desired outcomes while integrating with our Saas products. You will be responsible for building strong, lasting relationships with our partners, understanding their needs, and guiding them to success. Partner education, Adoption of features, and Co-Marketing initiatives will be core responsibilities.

Responsibilities:

Partner Onboarding: Assist new Partners & Developers in integration with our product, ensuring a smooth launch.
Account Management: Develop and maintain strong relationships with key partner accounts. Act as their main point of contact and advocate within the company.
Exploring expansion opportunities
Product Expertise: Become an expert in our SaaS integrations(s) and stay updated on new features and enhancements. Be able to effectively communicate product benefits and solutions .
Customer Training: Create and deliver training materials and webinars to help customers use these new integrations built with our partners.
Customer Support: Address partner inquiries, resolve issues, and escalate when necessary. Ensure timely responses to partner issues
Partner Feedback: Gather vendor feedback, case studies, quotes, g2 reviews, and insights to provide input to the product development team for continuous improvement.
Partner Success Plans: Collaborate with partners to create and execute customer success plans that align with their goals and objectives.
Reporting: Maintain and provide regular reports on partner engagement, satisfaction, and product usage to internal stakeholders.

Qualifications:

Bachelor's degree in a relevant field (Business, Marketing, Computer Science, etc.).
Previous experience in a Customer Success role, preferably within the B2B SaaS industry.
Strong communication, interpersonal, and relationship-building skills.
Excellent problem-solving abilities and a customer-centric mindset.
Proven ability to work independently and as part of a team.
Familiarity with Customer Relationship Management (CRM) software is a plus.

Values that are important to us:

You should be a great communicator and culture maintainer.
- Take a look at our culture document
You're data-driven and customer-focused
You value fast & incremental engineering cycles
You maintain design excellence and minimize complexity
You measure your results & automate when possible
You get 10% better at something every week
You have an internal compass and take accountability & initiative
We value overcommunication, candid feedback and a results-driven culture

Perks and benefits :

Competitive comp
Work remotely anywhere in your respective country
Ability to move laterally within a team and grow rapidly
Paid time off and flexible leave policy
No boss culture
Flexible working hours
LGBTQ+ friendly
Company Offsites/Virtual Retreats
Tech reimbursements

About us:

Fireflies were rated by Ramp in 2023 as the top three fastest-growing software vendors based on customer count, along with OpenAI and Midjourney. The company has raised $19 million from top-tier investors, including Canaan, Khosla Ventures, and angels from Slack, Facebook, Dropbox, Amazon, and Salesforce. We are a 100+ global team across 20+ countries. In just the past year, Fireflies has taken notes for over 3 million people and is used by folks across 150,000+ companies.

We are an equal-opportunity employer and strongly value diversity at our company because our team will be stronger with different perspectives and experiences. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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