People Operations Generalist
Faire
About Faire
Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.
By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
About this role
We are seeking a highly motivated and versatile People Operations Generalist to support and enhance a wide range of HR programs. In this role, you’ll be a go-to resource for employees and managers, handling day-to-day HR operations, contributing to key initiatives, and ensuring a positive employee experience across the organization. You’ll partner closely with Payroll, HR Business Partners (HRBPs), and leaders to drive operational excellence in areas such as onboarding, benefits, employee relations, HR compliance, and people programs. The ideal candidate will have a strategic mindset and be passionate about creating world-class programs that support our global workforce.
What you’ll do
- Serve as a first point of contact for employee questions, providing clear, timely, and accurate guidance on HR policies, programs, and procedures.
- Partner with HRBPs, Payroll, and managers to support the smooth execution of HR processes, including leaves of absences, benefits administration, accommodations, and policy updates.
- Support employee relations activities by gathering information, documenting processes, and helping resolve employee concerns with professionalism and discretion.
- Assist with leave of absence and accommodation requests, ensuring processes are handled compliantly and with empathy.
- Ensure compliance with applicable labor laws and regulations, and maintain accurate employee records.
- Identify and recommend process improvements that enhance efficiency and employee satisfaction.
- Stay current on employment law changes, industry best practices, and HR trends to help evolve our people programs.
Qualifications
- 5+ years of HR experience, with broad exposure to multiple functional areas (e.g., onboarding, benefits, employee relations, HR compliance, HR systems).
- Experience collaborating with HR, Payroll, and leadership teams.
- Proven ability to develop and implement policies supporting global workforce needs.
- Excellent communication and problem-solving skills.
- Experience managing vendors and external service providers.
- Ability to thrive in a fast-paced, dynamic environment.
- Cultural awareness and adaptability for working across regions.
Salary Range
San Francisco: the pay range for this role is $110,500 to $152,000 per year.
Effective January 2025, Faire employees will be expected to go into the office 2 days per week on Tuesdays and Thursdays. Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.
Applications for this position will be accepted for a minimum of 30 days from the posting date.
Why you’ll love working at Faire
- We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
- We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
- We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
- We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.
Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.
Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.
Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)