Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

We’re looking for a Strategy & Operations Senior Lead to own and drive the Global Returns and Logistics strategy and key initiatives end to end, including warehouse operations.

As a Strategy & Ops leader, you will drive the planning, strategic vision, policy development, design and execution of key strategic initiatives that maximizes Faire’s ability to deliver the Returns value proposition to customers in a sustainable way. You’ll bring analytical visibility and rigor to both the redistribution channel as well as operational excellence to warehouse operations. You’ll quarterback and collaborate cross-functionally, leveraging other teams to deliver against your set strategy and goals.

This is an ideal role for someone who loves accountability and enjoys being a general athlete. You are both strategic and analytical, can take things from 0 to 1 but also hyper focused on operational excellence as we scale, and is excited about working cross-functionally with product, design, data science and engineering to implement new initiatives.

What you’ll do

Drive bottoms up opportunity sizing, planning, and scoping of initiatives as part of annual and medium term planning
Drive strategic, analytical and operational projects and be responsible for the execution, monitoring & ongoing implementation of scalable operational programs and processes
Serve as the single point of contact on redistribution and warehouse operations
Drive policy development for how to better leverage Faire’s returns value proposition
Own recommendation and implementation of faire’s global warehouse footprint needs
Develop and refine policy for Returns value proposition with significant customer and business impact
Lead cross-functional initiatives and strategy to ensure success of team and joint company goals
Own performance management processes including building dashboards, monitoring, diagnosing, and reporting out on key trends across returns, redistribution and warehouse operations
Manage performance and relationship with 3PL and related ecosystem partners

Qualifications

A Bachelor’s degree and 7-10 years of experience in strategy and operations roles at high-growth companies; some background in management consulting, investment banking or private equity preferred but not required
Experience in fast-paced, ambiguous environments driving projects from strategy through implementation. You are scrappy and resourceful. When something needs to get done, you always find a way to make it happen.
Highly analytical and data driven -- can drive complex analyses and translate into key actionable insights; can manage projects to KPIs and metrics. Knowledge of or willingness to learn SQL
Ability to work cross-functionally with Data Science, Product, Engineering, Sales, and other Operations teams to achieve business objectives
Experience developing processes and policy + managing programs/projects
Excellent written and verbal communicator
Passion for operational efficiency, lean six sigma preferred
Experience with physical good operations (ie warehousing) is preferred but not required

Salary Range

San Francisco: the pay range for this role is $181,000 - $248,500 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Faire’s flexible work model aims to meet the needs of our diverse employee community by making work more flexible, connected, and inclusive. Depending on the role and needs of the team, Faire employees have the flexibility to choose how they work–whether that’s mainly in the office, remotely, or a mix of both.

Roles that list only a country in the location are eligible for fully remote work in that country or in- office work at a Faire office in that country, provided employees are located in the registered country/province/state. Roles with only a city location are eligible for in-office or hybrid office work in that city. Our talent team will work with candidates to determine what locations and roles are eligible for each option.

Applications for this position will be accepted for a minimum of 30 days from the posting date.

Why you’ll love working at Faire

We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London, New York, LA, and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

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