Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role
We are seeking a People Operations Generalist to join our People Operations Team. This individual will manage our employee lifecycle processes including global benefits administration, immigration and relocation, and leave of absence and accommodations to name a few. The ideal candidate will play a pivotal role in driving operational efficiency and fostering a positive employee experience at Faire.

Benefits:

Lead the annual open enrollment process for benefits in the U.S., Canada, Brazil, and the UK.
Maintain and update documentation for global benefit programs.
Ensure compliance with benefits regulations and manage all reporting requirements.
Oversee benefits billing, invoicing, and reconciliation with the Payroll team.
Manage relationships with benefit providers and ensure high-quality service.
Provide guidance and support to employees regarding benefits and leave policies.
Oversee Leaves of Absence and accommodation processes, coordinating with Legal, HR Business Partners (HRBPs), managers, and employees.

Immigration:

Review and respond to immigration-related questions received through the team’s service platform
Oversee and improve immigration processes to align with business needs.
Maintain and update Faire’s immigration resources to ensure accuracy and drive employee self-service.
Serve as the primary contact for employee escalations regarding active immigration cases, and coordinate with the internal team to ensure a timely response and resolution.
Evaluate and approve Permanent Residency requests in accordance with Faire’s immigration policy and guidelines.

People Operations:

Provide timely and accurate responses to employee inquiries through our shared services platform, and identify solutions to enable more self-service or streamline processes.
Manage employee and contingent worker life cycle processes, including onboarding, offboarding, job changes, and compensation adjustments.
Handle employee changes in Workday, including onboarding, offboarding, domestic and international transfers, job changes, compensation, and employee data changes.
Oversee all annual reporting requirements, such as EEO-1 and EEO-1C compliance reporting, CA Wage Report 2022, and California Pay Data Reporting.
Ensure all employee resources are up to date and drive more employee self-service.

Qualifications

4+ years of experience in a generalist role managing full employee life cycle processes
Experience with supporting immigration life cycle processes preferred
Demonstrated track record of process improvement, and finding opportunities to streamline work
Must be thoughtful about the employee experience and address employee questions and concerns with empathy and care
Adaptable and consistently deliver excellent results in a high-demand setting
Skilled in both written and verbal communication

Salary Range

New York City: the pay range for this role is $105,000 to $145,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Faire’s flexible work model aims to meet the needs of our diverse employee community by making work more flexible, connected, and inclusive. Depending on the role and needs of the team, Faire employees have the flexibility to choose how they work–whether that’s mainly in the office, remotely, or a mix of both.

Roles that list only a country in the location are eligible for fully remote work in that country or in- office work at a Faire office in that country, provided employees are located in the registered country/province/state. Roles with only a city location are eligible for in-office or hybrid office work in that city. Our talent team will work with candidates to determine what locations and roles are eligible for each option.

Applications for this position will be accepted for a minimum of 30 days from the posting date.

Why you’ll love working at Faire

We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London, New York, LA, and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

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