People Matter

Senior IT Manager



Cambridge, MA, USA
Posted on Thursday, September 14, 2023
At eGenesis, we aspire to deliver safe and effective human transplantable cells, tissue and organs utilizing the latest advancements in genome editing.
eGenesis is seeking a Senior IT Manager to play a key role in our technology operations and cybersecurity efforts. Reporting directly to the Director of Information Technology and Cybersecurity, you will bring technical expertise and leadership skills. You will focus on enhancing our IT infrastructure and cybersecurity frameworks to meet organizational goals. In addition to daily operations and problem-solving, you will also be responsible for shaping our technology sourcing strategies to align with the broader objectives of the business.


  • Assist in planning and implementing IT initiatives, including infrastructure, operations, and cybersecurity
  • Lead day-to-day IT operations to ensure high availability, optimal performance, and user satisfaction
  • Manage Help Desk, focusing on timely and effective support
  • Implement measures to protect data, systems, and networks
  • Ensure compliance with industry standards and regulations
  • Monitor vendor SLAs and manage escalations and issues
  • Oversee hardware assets, software inventory, and licenses
  • Collaborate with cross-functional teams to integrate IT and security into business processes
  • Align IT products and sourcing strategies with business goals
  • Assist in developing disaster recovery and business continuity plans
  • Evaluate emerging technologies for potential adoption
  • Manage IT projects and timelines under senior management guidance
  • Serve as a liaison between IT and other business units
  • Prepare and present regular reports to senior management and stakeholders


  • A bachelor’s degree in Information Systems, Computer Science, or a closely related technical field is preferred
  • A minimum of 5 years of progressive experience in Information Technology
  • Prior experience providing PC support within a bio/pharmaceutical laboratory setting is advantageous
  • Proven expertise in developing and implementing on-premises and cloud-based data network solutions
  • Hands-on experience in managing data integration across multiple vendors and data sources
  • Competency in providing IT support to both office-based and remote field employees
  • Demonstrated ability to communicate and collaborate with stakeholders at all organizational levels effectively
  • Strong project management skills, including handling multiple projects concurrently and meeting deadlines
  • Exceptional communication, problem-solving, and customer service skills are required
  • Adaptability to work efficiently in a fast-paced and collaborative team environment
  • Strong knowledge of enterprise applications, tools, and operating systems, including MS MDM Autopilot/Intune Management and Administration, Creation and Testing of device policies such as Security and Compliance, and Intune Application packaging of W32 apps
  • O365 (Office/MS Teams/SharePoint/OneDrive/eDiscovery/PowerBI)