Account Manager, Platform Innovation
DoorDash
About the team:
The DoorDash Platform team drives the adoption and activation of products that help restaurants grow their business through their own channels, including Drive, Storefront, BBOT, Voice Ordering, and more. We are building a new confidential product and need a stellar Account Manager to guide restaurants through successful onboarding (post-activation), collect product feedback, and serve as a strategic partner in helping them fully utilize our products to grow their business.
About the Role:
- Reports to the Lead Account Manager.
- Full-time (40 hours per week).
- Requires domestic travel once per month to the Northeast region.
You’re excited about this opportunity because you will
- Manage restaurant partners (SMBs) in your region, understand their business needs, conduct regular check-ins, collect product feedback, and provide strategic guidance to help them grow.
- Communicate restaurant progress, status updates, and feedback to cross-functional teams, including Strategy, Operations, and Product.
- Minimize churn by identifying opportunities for expansion and helping partners leverage DoorDash products.
- Collaborate with Product, Operations, and Sales teams to ensure restaurants have the best possible experience using our platform.
We’re excited about you because you:
- Have 2-3 years of professional experience with a proven track record of success and increasing responsibility.
- Hold a Bachelor’s degree or have equivalent work experience.
- Are a flawless executor who isn’t afraid to roll up your sleeves and get to the lowest level of detail to solve problems
- Empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
- Have project management and/or account management experience
- Possess excellent written and verbal communication skills
- Can translate feedback from a restaurant to a product team and vice versa
- Are comfortable working with technical products and hardware
- Must have experience with Salesforce, Slack, and Google Workspace
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.