Supervisor, MXO Vendor Quality & Accuracy
DoorDash
About the Team
The Merchant Experience Operations Vendor Quality & Accuracy Team is responsible for reviewing the output quality of work from our network of menu and process vendors. Beyond audits, the team drives improvements by helping to create and refine processes, streamline workflows, and analyze data to surface trends and identify areas for improvement. As experts in current workflows across MX Ops, the VQA Team makes strategic, objective recommendations that enhance efficiency and accuracy. Through audit data, the team delivers tangible quality scores for team members, while also working cross-functionally with internal departments and vendors to troubleshoot issues and implement solutions. Ultimately, this team ensures that excellence and quality standards are upheld at every step of the merchant journey.
About the Role
As the Supervisor of MXO Vendor Quality & Accuracy Team, you will lead a team of high-performing QA specialists responsible for reviewing the work of vendor partners. Your primary responsibility is to ensure that all outputs meet DoorDash’s quality standards, remain compliant with established workflows, and consistently support a best-in-class merchant experience.
In this role, you will partner with cross-functional leaders to refine audit processes, create effective feedback loops, and set impactful goals that elevate quality across the entire merchant journey—from onboarding through their ongoing experience on the DoorDash platform. You will also work closely with Vendor Management Operations (VMO) to hold vendors accountable to aggressive goals while enabling their long-term success.
We are looking for someone who thrives as both an operator and a problem solver, with proven supervisory experience and the ability to drive results in a fast-paced environment.
In this role, you will:
- Supervise, coach, and develop a team of QA specialists across vendor and internal operations.
- Conduct regular quality evaluations in line with DoorDash policy.
- Provide live support and guidance for newly hired QA Specialists as needed.
- Assess performance to identify vendor skill gaps and recommend targeted improvements.
- Problem-solve and propose process enhancements that improve team efficiency.
- Participate in and host calibration sessions on a regular cadence to ensure audit consistency.
- Analyze QA data in Google Sheets (and other tools) to identify trends, root causes, and opportunities for improvement.
- Provide actionable data and feedback to internal teams and global support groups.
- Maintain a deep working knowledge of all Merchant Services (MxS) processes and services.
- Collaborate with peers on process improvement plans and refine workflows.
- Work closely with vendors, counterparts, and cross-functional partners to ensure alignment and calibration.
You’re excited about this opportunity because you will…
- Leverage your leadership experience to guide a team of detail-oriented Specialists, helping them thrive while driving accuracy and quality at scale.
- Become an expert on vendor operations teams' processes.
- Provide concise, factual, and clear communications on forms, emails, and cases.
- Work closely with your counterparts, vendors, and cross-functional partners to ensure ongoing alignment and calibration.
- Directly impact Merchant relationships by driving clear objectives, actionable insights, and a commitment to standard work — ensuring merchants experience a best-in-class customer experience.
We’re excited about you because…
Experience & Knowledge
- Experience in quality assurance, with an eye for accuracy and compliance.
- Have intermediate skills in Google Sheets (formulas, pivot tables, data analysis) and Salesforce.
- Are motivated by projects that involve process improvement and performance metrics.
Skills & Strengths
- Possess excellent written and verbal communication skills.
- Are analytical and data-driven, with root cause analysis as a specialty.
- Are well-organized, attentive to detail, and capable of managing multiple deadlines simultaneously.
- Work independently with strong follow-up and follow-through.
- Learn quickly and adapt to new tools and processes with ease.
Mindset & Approach
- Bring creativity and a drive to improve by 1% every day.
- Are engaging, service-focused, and committed to delivering excellent experiences.
- Thrive in a fast-paced, constantly changing, team-oriented environment.
- Have an “owner mentality” — focused on quality, proactive, and always pushing to do better.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.