HR Service Desk Admin
DoorDash
About the Team
The People Services team is a foundational pillar of the broader People Operations organization, evolving into a strategic enabler of scalable, employee-first HR service delivery. We are responsible for driving operational excellence and consistency across the global employee experience by managing core People support functions and lifecycle transactions — from onboarding to offboarding and everything in between.
Our mission is to provide timely, accurate, and high-quality support to employees across DoorDash and Wolt, while continuously improving processes through automation, documentation, and data. As we scale, we are focused on integrating technology, optimizing workflows, and elevating service delivery through robust metrics and reporting. We work cross-functionally with HRBPs, Total Rewards, Talent, Compliance, and People Tech to ensure an efficient and seamless experience for employees around the world.
People Services is at the heart of our transformation into a global, tech-enabled People Operations organization — enabling our teams to scale efficiently, serve employees consistently, and operate with excellence.
About the Role
In this role, you will provide essential support to all DoorDash employees by processing employee requests and data changes through Workday, managing the I-9 verification process, conducting regular audits (eg: SOX audits) for data integrity, and being an active collaborator with ad hoc Center of Excellence (COE) projects.
You’ll report to the Sr. Manager, People Operations and play a key leadership role as we evolve how HR support is delivered at scale.
You're excited about this opportunity because you will…
- Process employee requests in the Workday inbox with accuracy and diligence to ensure all requests are processed accurately, timely, and follow Company policies.
- Be a key part of I-9 verifications to ensure these are completed in accordance with Federal regulations.
- Ensure data accuracy, completeness, and integrity through routine auditing.
- Be the face of the HR Service Desk by hosting the monthly People Ops Office Hours to answer employee questions.
- Support Center of Excellence (COE) projects as needed to update and refine processes through automations or other process enhancements
- Utilize various technologies to process employee requests such as Workday, Jira, Confluence, and others.
- Be an instrumental partner to our DoorDash employees, providing support and inclusion.
We're excited about you because…
- You have knowledge of HR processes and best practices
- You have exceptional attention to detail
- You're passionate about compliance and efficiency
- You're a team player and able to communicate effectively
- You have excellent written and verbal communication skills
- You are customer-service oriented
Qualifications
- Bachelor's degree or higher (or equivalent experience)
- 1+ years of business experience with exposure to HR coordination or operations; or Recruiting coordination or operations
- Experience with Workday, Jira, GSuite
- Project management skills and discipline to organize and prioritize
- Experience in a fast-paced, constantly changing environment
We expect this position to be filled by 10/14/25.
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.