Merchant Experience Supervisor
DoorDash
About the Team
New Verticals is an exciting team at DoorDash within Merchant Experience org that is building and scaling new ways to create and update catalogs for Merchants to sell to our customers on the DoorDash platform. New Verticals include the DashMart, Convenience, Alcohol, Grocery, and Retail businesses. These categories bring about new challenges and opportunities to build something at DoorDash from the ground up. Our team ensures quality for ~30 different workflows while supporting the Vendor Management team, Strategy & Operations as well as other cross functional partners. We primarily work in JIRA, Google Sheets and MODE/SQL as well as internal DoorDash tools.
About the Role
As a Merchant Experience Supervisor at DoorDash, you will play a multifaceted role that combines team leadership, strategic planning, and project management. You will help guide and implement strategies to enhance catalog quality, work on challenging problems, and you'll set goals to track the success of the team. This role is for someone skilled at collaborating with business partners or stakeholders and influencing workstreams that support our organization's goals. We're looking for someone who will actively contribute to enhance operational efficiency, define and set team OKRs, KPIs, and goals. You will report directly into the Merchant Experience Manager. This role will be hybrid. International travel is required.
You’re excited about this opportunity because you will…
- Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
- Own your team’s performance; hold weekly 1:1s to review performance, as well as provide feedback & coaching
- Conduct bi-weekly 1:1s with specialists to provide guidance and coaching
- Assess and establish goals for individuals and the broader team
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
- Lead weekly team meetings; prepare slides and present during weekly business reviews
- Clearly and consistently communicate and collaborate with key stakeholders
- Develop impactful projects and report on performance
- Work with other partners to ensure the success of the team
- Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
- Join our highly motivated team at a time of rapid growth and exciting scale initiatives
We’re excited about you because…
- You are able to motivate a team, set and achieve targets, and manage career growth and performance
- You are able to thrive in a fast-paced, constantly changing work environment
- You define and set team OKRs, KPIs, and goals, ensuring alignment with Merchant Services objectives
- You have an ability to drive change management initiatives and execute future state plans effectively
- You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences
- You are comfortable making tough decisions that balance the trade-off between quality and quantity
- You are good at prioritizing competing priorities and delegating work to your team members
- You have a strong track record of team leadership and mentorship, with a minimum of 5 years of people management experience.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.