Our Merchant Experience Ops team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless experience to merchants on our platform. The New Verticals team sits within the Merchant Experience Ops organization and is part of DoorDash’s new exciting initiatives. As DoorDash grows to be a market leader in on-demand restaurant delivery, the opportunity is clear for new horizons and new products to expand this team. Our catalog experts will be shaping and informing the process of building and maintaining inventory catalogs for some of our most valued grocery and retail partners. Our onboarding experts will ensure that the Non-Rx merchants are onboarded and activated within SLA and provide specific support for their unique needs.

About the Role

We are looking for a NV Premium Onboarding Partner (NV POP) to provide a best-in-class Merchant onboarding experience at DoorDash to the New Verticals merchants that we support. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by ensuring all New Vertical merchants are successfully navigating through our onboarding, catalog build and activation flows, and providing our merchants with a direct contact for all of their needs. You will build long-lasting relationships with our Merchants through strategic problem-solving and excellent customer service. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service. Estimated core hours: 8-5PM, Limited weekend availability is required, depending on Merchant needs or escalations.

You’re excited about this opportunity because you will…

Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a smooth onboarding experience.
Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding-related concerns
Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
Troubleshoot & review escalations regarding catalog build and merchant onboarding.
Prioritize and escalate issues in partnership with our internal and cross-functional teams.
Give input and improvement suggestions to multiple new and developing processes.

We’re excited about you because…

You have 2 years of experience with account management, customer support, hospitality, or in another related field.
College degree or equivalent experience
Qualifications include Salesforce (or similar CRM software), Microsoft suite and G Suite
Proficiency in Gsheets and/or Excel - You can perform complex functions and are comfortable with analyzing data.
Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers.
Experience advocating for customer experience within a team or initiative – you love helping people
Proactive and capable of working independently to troubleshoot and resolve complex problems end-to-end.
Can communicate effectively and present complex topics to different audiences
You’re self-sufficient and self-motivated; you thrive as an independent contributor but also appreciate the input and collaboration that a team setting offers.
You want to work cross-functionally with other employees and teams that you may not have worked with before
You have a strong commitment to building and supporting a trusting team culture; relying on your teammates for help and guidance, and providing insight when they need it.
You have an optimistic and motivated mindset with an eagerness to embrace and drive change.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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