Senior Manager, Crisis Management & Resilience (2024.02418)
DoorDash
About the Team:
The Global Safety and Security team advances DoorDash by protecting people, property, operations, brand, and reputation. We manage safety and security risks and provide value across the business through technology and a people-first approach. Our team strives to always be in front and there for our people anytime, anywhere.
About the Role:
DoorDash is seeking an experienced crisis management and business continuity professional to join our Global Safety and Security team. You will work with Global Safety and Security leadership to build a multifaceted crisis management and resilience program across multiple business verticals. We are looking for high-output production and leadership over the development, implementation, and execution of company-wide crisis management, continuity, and recovery plans. You will play an essential part in the growth and expansion of DoorDash operations. You will work with the Global Safety and Security Leadership Team and senior real estate, facilities, legal, human resources, communications, finance, and business partners.
You're excited about this opportunity because you will…
- Directly influence business development and guide crisis management and business continuity operations.
- Guide functional teams and stakeholders through the crisis and incident management process, including crisis activation, through resolution.
- Help develop emergency management, crisis management, and business continuity programs.
- Use your experience building, implementing, and driving the execution of Crisis Management and Resiliency programs.
- Help build comprehensive programs from the ground up.
- Lead in identifying the potential implications of crisis events and/or critical incidents.
- Develop and facilitate table tops with cross-functional team leads to ensure readiness for critical scenarios.
- Guide situational understanding of risks for the business.
- Develop operating procedures and program documentation.
- Partner with internal customers and teams to reduce loss and increase profitability.
- Establish and lead working groups that meet to understand strategies, roadmaps, and projects and advise on risks and actions to be taken.
We're excited about you because…
- You have a bachelor’s degree in business continuity, emergency management, or similar fields.
- You have 10+ years of crisis management and business continuity experience.
- You have 5+ years of experience leading a team.
- You have Disaster Recovery Institute International (DRII), International Association of Emergency Managers (IAEM), or other crisis, emergency, or professional certification.
- You have experience leading supply chain, micro-fulfillment, retail, or corporate office crisis management and business continuity strategies and operations.
- You have experience building, implementing, and measuring risk.
- You have experience leading projects from design to successful completion.
- You understand and participate in tactics, operations, and strategy and excel at execution in service of a larger mission objective.
- You have experience handling discrete information and working with confidential data.
- You have experience using technology and data resources for the analysis of loss.
- You take radical ownership of your work and performance
- You have experience with loss mitigation strategies.
- You have a very high level of execution and can work independently and as part of a team.
- You can travel as required.
We expect this position to be filled by 1/3/2025.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.