Manager, LOA & Accommodations
DoorDash
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About the Team
The Leave of Absence & Accommodations (LOAA) Team delivers a best in class experience executing leaves of absence and accommodations for our employees. We strive to provide excellent service at times of high importance to the employee and aim to continuously improve efficiency for our partners through technological advancements and process improvements, both in day to day operations and long-term initiatives. This role is a part of the larger Total Rewards team.
About the Role
The Manager, Leave of Absence & Accommodations (LOAA) is responsible for managing the LOAA Team. The team oversees all global leave of absence operations, policies and procedures while working closely with all other business stakeholders. All LOAA activity is managed in-house without a vendor (other than vendors for our disability insurance). We are seeking a versatile, quick-thinking team member to join our team and support employees company-wide. This role is a full-time opportunity. You will report into the Director of Benefits on our Total Rewards team in our People organization. We expect this role to be 100% remote with occasional travel to offsite meetings with the team, who are based remotely throughout the US.
You’re excited about this opportunity because you will…
- Manage the LOAA team, including LOAA Business Partners, Leave Administrators, and LOAA Compliance and Escalation Specialist.
- Lead LOAA Team operations including development and enforcement of global leave of absence and accommodations process flows, policies and procedures.
- Manage LOAA vendors, including ongoing meetings, monitoring performance guarantees and contract and payment issues.
- Act as an expert on LOA cases and accommodations, including federal and state-mandated regulations; global LOA knowledge is a plus.
- Provide guidance to LOAA Team members on complicated and challenging leave cases, and respond to escalations.
- Understand and integrate programs involved in the LOAA process, including company leaves and disability benefits, CA/NY SDI, Workers’ Compensation, as well as other international (Canada, Australia, New Zealand, etc.), federal, state and local mandated programs.
- Collaborate with stakeholders in the leave process including People Business Partners, Employee Relations, People Operations, Payroll and Legal teams, and our employee managers.
- Explore and implement new technologies to enhance employee experience.
- Develop and track metrics related to LOAA cases and employee experience, including regular reports to leadership.
- Support other initiatives as needed.
We’re excited about you because…
- You are an expert managing LOAA activities, including state and federal job protections and the interactive process for accommodations.
- You have 5+ years of experience managing leaves and accommodations and 2+ years of people manager experience.
- You have a BA/BS in human resources, statistics, or an equivalent combination of experience.
- You have experience working in a fast-paced, high-performance culture where the business is constantly evolving.
- You have excellent judgment and the ability to make sound decisions independently.
- You’re a strong multi-tasker with an exceptional ability to prioritize and manage time effectively.
- You have experience with absence management software (AbsenceSoft is a plus).
- You leverage technology to optimize processes for scale and efficiency and improve the customer experience.
- You have a demonstrated track record of successful cross-functional leadership, collaboration, and relationship building. You know when to listen, and when to speak up.
- You understand both the big picture and the details.
We expect this position to be filled by 12/24/24
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
This job is no longer accepting applications
See open jobs at DoorDash.See open jobs similar to "Manager, LOA & Accommodations" Khosla Ventures.