People Matter

Director of SMB Post Sales, Canada



Sales & Business Development
Toronto, ON, Canada
Posted on Saturday, June 22, 2024

About the Team

On the Outside Account Management team we develop DoorDash partners to capture engagement, growth, and performance on our platform. We establish success and build a plan to reach new heights, while accommodating the variable needs of our partners. We operate as extensions of top local Restaurants in our local communities and within DoorDash's ecosystem. We partner closely with the top Restaurant groups to help them grow and perform both on the DoorDash platform and in their own first-party channels.

About the Role

We're looking for a Director, Outside Account Management - Canada who will oversee our team of Managers and Strategic Partner Managers nationwide across our merchant segment. You will report directly to our Senior Director in our Post Sales/Merchant Management organization, driving our merchant retention and growth strategy. You will oversee the Account Management and Development business and will manage a large team of Canadian Account Owners. As the leader of the Canadian team, you will develop our strategic advantage: winning and growing the top merchants across the country. You will lead a team to improve the way we work, retain and build relationships with our partners, and accelerate our people plans. You will work highly cross-functionally with country management and various cross functional stakeholders to influence the continued growth of DoorDash Canada.

You’re excited about this opportunity because…

  • You’re a high achieving sales leader. You have built and executed pipeline strategies to maximize revenue. You coach front line leaders and lean on your customer obsession to regularly meet with prospects, both to understand and resolve their individual pain points and to create system-wide solutions.
  • You’re accustomed to complex and multi-stakeholder environments. This will include Mx and Sales Operations for goals and tracking, Finance for deals, S&O for team strategy, goal accountability and product feedback to name a few. Importantly, you embody our one team one fight mentality in partnering with our account owners across Canada who own the relationship with our restaurant partners.
  • You are a great people leader. You are energized by building programs to develop and grow your people and their people, you take pride in making room at the table to improve low engagement teams, and you are accustomed to working with our people business partners to ensure we’re maximizing performance and engagement simultaneously.
  • You find and lead 0 to 1 opportunities. We are constantly enhancing existing products and introducing new products to our suite of services. We are looking for someone who is accustomed to helping find product-market fit and scaling small businesses within large organizations.
  • You cherish being an underdog. We are playing from behind in Canada and are looking for candidates who can deliver outsized results to our customers and our business with limited resourcing. A key input to this is building trust with our top restaurants and sitting on the same side of the table as them to map out strategies for mutual growth.

We’re excited about you because…

  • 10+ years of experience in sales / success / client services / strategy / business development / operations / analytics / consulting or related experience
  • 5+ years of experience managing a team to achieve personal and shared goals
  • Experience in a client-facing or account management / sales role
  • Experience in connecting team members across a larger mission and organization
  • Experience from either the restaurant industry, small or large business sales, or high-growth, early tech startup environments

Nice To Haves For This Special Individual:

  • Bilingual (EN + FR) would be nice to have
  • Previous experience, working in or adjacent, the 3PD space in Canada would be a great asset (POS, Delivery, FoodTech, etc.)
  • Prior experience working for a US-based/International company and familiarity with matrix organizations that cross borders would be helpful

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.

Please see the independent bias audit report covering our use of Covey here.