People Matter

Manager, System Operations



United States · Remote
Posted on Tuesday, March 12, 2024

About the Team

The Global Safety and Security team is responsible for advancing DoorDash through the protection of people, property, operations, brand, and reputation. We manage safety and security risks and deliver value across the business through agility, technology, and a people-first approach. Our team strives to always be in front and there for our people anytime, anywhere.

About the Role

DoorDash is looking for an experienced Manager, System Operations to lead physical security Systems Operations on the Global Safety and Security team. You will work closely with Global Safety and Security leadership to build and manage our System Operations team, systems infrastructure, and services. You will get to partner with IT, Finance, Legal, and other key cross-functional teams. This role will directly contribute to shaping an industry-leading Global Safety and Security department and requires exceptional leadership, customer service obsession, excellent time management, strong vendor/supplier management experience, and a high bias for action.

You’re excited about this opportunity because you will…

  • Build and lead a System Operations team that supports global operations
  • Partner with key internal and external stakeholders
  • Lead the design and deployment of large-scale systems and applications
  • Apply your deep understanding of global privacy/security laws and best practices
  • Incorporate business continuity and disaster recovery best practices across our systems
  • Manage a budget, and systems licensing and hardware end-of-life strategies
  • Be responsible for systems monitoring, updates, patching, and event management
  • Produce operating metrics, reports, and analysis
  • Develop and manage a high-tempo operating rhythm for multi-tiered service and support
  • Produce standards-based operating procedures
  • Manage our internal ticketing system ensuring timely first-time issue resolution
  • Get to work with Github and approve Github code
  • Produce intermediate-level system scripts using Bash, Powershell, Python, and T-SQL
  • Support Windows Servers and Microsoft SQL Server environments

We’re excited about you because…

  • You have a bachelor’s degree or related professional experience
  • You have 8+ years of experience working in IT or physical security systems operations
  • You have 2+ years of people management experience in related roles
  • You are Systems Security Certified Practitioner (SSCP) certified or can obtain certification
  • You have Omnicast and Synergis technical certifications or can obtain certification
  • You have extensive experience deploying and maintaining IT or physical security systems
  • You are able to effectively communicate with customers, partners, and executive leaders
  • You have high-level familiarity with Java, C#, C, or C++ programming languages
  • You set and achieve ambitious performance goals across teams
  • You are outcome-focused and able to set time-bound and measurable targets
  • You are resilient and able to adapt to dynamic and fast-paced operating demands
  • You take radical ownership of your work and performance
  • You can travel globally as required (approximately 15%)
  • You are available for critical support escalations

Why You’ll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, whether we’ve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
  • We offer great compensation packages and comprehensive health benefits.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.