About the Team
Implementation Associates are at the ground floor of building DoorDash’s next big business. You will be in direct contact with new merchants joining our platform, and aid them in Onboarding and Implementation. Onboarding Success Associates partner closely with our Account Executives and catalog team to strengthen the relationships with our prospective merchants and make sure their store page shines. This is a critical role in closing deals due to the varying nature of these businesses and complex inventory.
About the Role
Implementation Associates are responsible for implementation and onboarding of our New Vertical merchants, and providing the best merchant and consumer experience possible. They will partner with Account Executives to close deals quickly and efficiently, while ensuring the sales to onboarding implementation process is easy, requiring little effort from our merchants. Implementation Associates will use their communication skills and a heavy dose of creative problem solving to ensure we have all the information we need from a merchant to get them live on DoorDash.
You will report to the Implementation Associate Team Lead.
You must have a minimum of 1 year in your current role to be eligible for applying to this role
You’re excited about this opportunity because you will…
- Minimize instances of drop off in the sales funnel between the contract stage and closing the deal through excellent communication, support and relationship building with the merchant.
- Collaborate with internal sales and operations teams to identify opportunities to streamline processes and make the sales and onboarding experience of a merchant as seamless as possible.
- Work on one of the most challenging problems to solve in e-commerce - solving for thousands of unique items and limited existing data.
- Engage merchants every day, starting at contract signed stage to accelerate the time from contract stage to activation and ensure a successful launch.
We’re excited about you because…
- You are a creative problem solver, eager to help our merchants go live on DoorDash.
- You have applicable experience in customer facing and service oriented roles.
- You have an ability to understand and communicate operations processes.
- You have impeccable written and verbal communication skills.You’ve demonstrated a track record of empathizing with customer needs and adapting to meet their unique goals.
- You have an ability to learn fast and juggle competing priorities.
- You have the mindset of an owner in whatever you do, and striving to be 1% better everyday.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.
DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.
In addition to base salary, the compensation package for this role also includes opportunities for equity grants and sales commission.