Senior Associate, CRM & Retention Marketing, Merchant
DoorDash
This job is no longer accepting applications
See open jobs at DoorDash.See open jobs similar to "Senior Associate, CRM & Retention Marketing, Merchant" Khosla Ventures.About the Team
B2B Retention is a retention marketing team — not merely a “channels” team playing defense to keep customers from leaving, but offensively providing them with the right growth opportunities for their businesses, fostering loyalty, and inspiring advocacy through personalized communications and educational experiences via channels. We live and breathe that motivation to guarantee an audience-first experience every day — both to our internal partners and external customers.
About the Role
We’re hiring a Senior Associate of CRM & Retention Marketing, who will help create communications and lifecycle programs to increase retention and engagement of our Merchant Partners across email, SMS, push notifications, and in-app messaging. You will work cross-functionally to create and execute CRM campaigns that have a direct impact on the sales for and growth of our Merchant partners as well as the greater DoorDash business.
You will report into the Manager on our CRM and Retention Marketing team in our Merchant organization.
You’re excited about this opportunity because you will…
- Create and execute CRM strategies to activate, onboard, and educate merchants throughout the early lifecycle.
- Support end-to-end development and execution of cross-channel campaigns — from driving the creative and review process to building out and monitoring programs.
- Support the strategy and framework for rapid testing in CRM channels.
- Analyze campaign results, help develop benchmarks, and create and share regular performance reports.
- Establish a strong working relationship with cross-functional stakeholders in our Product, Operations, Analytics, Sales, and Marketing teams.
We’re excited about you because you have…
- 3+ years experience in Retention Marketing, Email Marketing, Customer Engagement, or CRM Operations; B2B experience a plus (not a must!).
- Proficiency with CRM technology including Marketing Automation platforms and CRM tools (e.g. Iterable, HubSpot).
- Analytical skills; able to support results-driven marketing strategies and campaigns end-to-end.
- Highly motivated with an entrepreneurial spirit; also able to build strong relationships and consensus on initiatives.
- Bachelor’s degree or equivalent experience.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Compensation
The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.
DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.
In addition to base salary, the compensation package for this role also includes opportunities for equity grants.
This job is no longer accepting applications
See open jobs at DoorDash.See open jobs similar to "Senior Associate, CRM & Retention Marketing, Merchant" Khosla Ventures.