In just 24 months, we’ve rapidly grown to partner with some of the world’s largest enterprises—including F100 telecom, healthcare, manufacturing, insurance, and retail companies—delivering multiple AI deployments with $100M+ impact. Our platform, Distillery, along with our team of AI Engineers, Researchers, and Strategists, is pioneering AI-native systems of work, solving the most complex, high-stakes challenges at scale.

Distyl is founded and led by proven leaders from companies like Palantir, Apple, and top national laboratories. We work in deep partnership with OpenAI, jointly going-to-market at the largest enterprises and collaborating, evaluating and testing the latest models. Backed by Lightspeed, Khosla, Coatue, industry leaders like Nat Friedman (former GitHub CEO), as well as board members of over 20+ F500s, Distyl is building the future of AI-powered enterprise operations.

The Role

As a Principal Advisor, you will partner directly with CXOs across telecom, insurance, financial services, healthcare, and retail to drive AI-led reinvention of customer operations. You’ll identify high-impact opportunities to improve service efficiency, customer satisfaction, and agent performance transforming contact centers into intelligent, AI-native experience hubs.

This is a high-visibility role at the intersection of AI innovation and enterprise transformation. You will shape multi-million-dollar strategic initiatives, forge industry-defining partnerships, and influence how Fortune 1000 enterprises adopt AI to reimagine customer experience.

Key Responsibilities

Executive Advisory: Counsel CXOs on how AI can re-architect contact center and customer operations to drive measurable enterprise value (e.g., lower cost-to-serve, improved NPS, faster resolution times).
Opportunity Creation: Identify and shape AI-led initiatives that deliver step-change impact across contact center automation, workforce orchestration, and real-time reasoning.
CXO Engagement: Build and sustain deep, trusted relationships with customer experience, operations, and technology leaders.
Strategic Deal-Making: Lead negotiations and close $XXmm+ partnerships that unlock $XXXmm+ in enterprise value through AI-native customer engagement.
Account Development: Drive continued transformation efforts at key accounts to deepen Distyl’s impact and expand adoption.
Market Presence: Be recognized as a thought leader in AI-driven CX transformation - tracking trends in conversational AI, automation, and intelligent customer experience systems.
Technology & Culture Curiosity: Develop a deep understanding of Distyl’s AI capabilities, ethos, and mission and how they uniquely apply to customer experience transformation.

Qualifications & Experience

Proven success leading large-scale customer experience or contact center transformation initiatives ($XXmm+ impact).
Experience advising Fortune 1000 executives in CX, operations, or AI transformation.
Deep understanding of contact center operations (e.g., workforce management, agent assist, case routing, QA, analytics).
Exposure to AI-driven CX solutions such as generative AI assistants, intelligent automation, or reasoning-based decision systems.
Exceptional communication and storytelling skills with both technical and non-technical audiences.
Demonstrated resilience and adaptability in dynamic, high-stakes environments.
Strong desire to work closely with technologists and continuously refine solutions based on enterprise feedback.

Why Join Us?

Redefine Customer Experience: Lead AI transformations that revolutionize how enterprises serve and engage millions of customers.
Operate at the Highest Level: Engage directly with CEOs and CXOs to drive billion-dollar impact across industries.
Shape Industry Standards: Partner with leading telecom, financial services, retail, and insurance enterprises to define the next generation of customer operations.
High-Growth, High-Upside: Be a key leader in a hyper-growth AI company backed by the best in enterprise and AI.

Mission-Driven, Elite Team: Join a culture of high ownership and deep impact, working alongside world-class AI engineers and strategists.

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