Technical Support Lead (Argentina)
DevRev
DevRev
At DevRev, we’re building the future of work with Computer – your AI teammate.
Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.
Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.
How?
Easy: it’s the only platform capable of…
Complete data unification
Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.
Powerful search, reasoning, and action
Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.
Extensions for your teams and customers
Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.
This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.
We call this Team Intelligence. It’s why DevRev exists.
Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.
What You’ll Do:
- Lead a high-performing, and rapidly scaling team of 10+ technical support engineers, locally and more around the world
- Report directly into the VP of Customer Experience
- Work directly with SMB to Enterprise clients to deliver solutions and drive productivity
- Collaborate closely with engineering and product teams to solve complex AI issues
- Implement and optimize support processes while tracking team performance and ensuring best-in-class client satisfaction
- Interacting with: Python, Typescript, OOP, APIs, Snap-ins
Who You Are:
- 8+ years experienced in technical support, post-sales, or customer success (AI, SaaS, or tech experience is a plus).
- Scaled and built teams from scratch including playbooks, onboarding and best practices
- Skilled in advanced troubleshooting across SMB to Enterprise accounts, and automating more simple inquiries
- Fluent in English and Spanish
- Passionate about AI technology, customer experience, and mentoring teams
- Thrives in a fast-paced, innovative environment with global exposure
Why You’ll Love This Role:
- Be part of a cutting-edge Applied AI team, working with innovative technology shaping the future
- Lead a talented onsite team and make a real impact on client success and experience
- Work closely with engineers, product teams, and clients to solve real-world AI challenges
- Grow your career in a company that values innovation, collaboration, and curiosity
Culture
The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.
That is DevRev!