Senior Operations Manager
Darwin Homes
Operations
United States · Remote
USD 95k-100k / year
Job Title: Senior Operations Manager
Department: MCH > Property Management Operations
Reports to: Vice President of Operations, MCH
Compensation: $ 95,000-$100,000 Annually
Location: Remote, Exempt
About Darwin Homes
At Darwin Homes, we fundamentally believe that the rental experience is broken. Too often, property management—serving as the middleman between investors and residents—often means shoddy service, hidden fees, and inefficient processes that shortchange everybody involved. Darwin was built to make residents' and owners' lives easier through an innovative ecosystem of technologies. We have created the best product in the market for residents to discover, tour, and lease their future home; and for owners to have complete peace of mind from our modern management and leasing services built around our core values of transparency and professionalism. Darwin Homes is the destination for single-family rental services for property owners and residents.
The Team
The Darwin Homes team is composed of a diverse set of alumni from DoorDash, Square, Facebook, Apple, LinkedIn, and other top technology companies. The founders and executive team have over 30+ years of combined experience in scaling disruptive technology and operations-focused businesses. Darwin Homes was backed by top Silicon Valley venture capital (Khosla, Fifth Wall) and was acquired by Pagaya Technologies, a publicly traded company, in early 2023. Pagaya is an AI/ML data technology company with offices in Tel Aviv, New York, and Austin.
The Role
This individual will play a crucial supporting role in multiple areas within the assigned portfolio. This includes but is not limited to the following duties:
Duties:
Evictions & Compliance Management
- Manage eviction-related processes and ensure alignment between Owner and Darwin systems
- Maintain and provide routine updates to the shared Evictions Tracker
- Partner with the internal Evictions Team
- Meet with external attorneys at least monthly to ensure compliance with local laws and new statutes.
- Support ISP opt-out processes related to evictions
- Train and audit local PM teams to establish rules of engagement on daily compliance issues
- Establish a compliance and evictions SOP and train PM staff on SOP as well as fair housing regulations.
- Support regulatory compliance initiatives
- Conduct ad-hoc and annual reviews of state-level landlord-tenant laws
- Facilitate updates to lease addenda and operational workflows based on regulatory changes
- Oversee real estate license tracking and management
- Engage in further advancing licensing for our leadership team.
- Research, evaluate and establish a professional development track for PM staff in the Real Estate field.
Legal & Litigation Support
- Coordinate legal case support between stakeholders
- Collect, organize, and disseminate case-related information between Darwin and the Owner
- Evaluate risk factors and make recommendations to both Darwin and Client to avoid litigation and possible liability.
- Maintain visibility into ongoing legal matters
- Provide routine updates to the Monday board
- Facilitate follow-ups across Darwin, Owner, and Legal teams
- Foster and maintain relationships with third-party legal advisors
Administrative & Operational Support
- Provide high-level administrative support to leadership
- Coordinate internal events and logistics
- Support financial operations
- Regularly assess and compare third-party collection agencies by conducting pilot programs to evaluate performance across collection volume, recovery timing, and level of operational support
- Collaborate with third-party partners, internal stakeholders, and clients to deliver comprehensive, data-driven insights that inform vendor selection and ensure effective use of spend
Systems & Data Management
- Maintain data accuracy across platforms
- Perform unit-level updates to reconcile data between Owner and Darwin systems
- Support lease and pricing configuration updates
- Manage lease fee setting updates (as permitted by system access/role)
Requirements
- 5+ years of experience in business operations, property management, legal operations, or a related field, with increasing scope and responsibility
- Demonstrated experience managing cross-functional initiatives and partnering with internal and external stakeholders (e.g., legal teams, vendors, ownership groups)
- Strong understanding of compliance frameworks, regulatory requirements, and/or landlord-tenant laws, with the ability to translate requirements into operational processes
- Proven ability to manage sensitive and complex workflows, including evictions, legal cases, or compliance-related operations
- Experience working with data systems, CRMs, or property management platforms, with a strong emphasis on data accuracy and process integrity
- Advanced organizational and project management skills, with the ability to prioritize competing initiatives and drive execution in a fast-paced environment
- Strong analytical skills, including experience reviewing reports, identifying exceptions, and implementing process improvements
- Excellent written and verbal communication skills, with the ability to present updates and coordinate across executive-level stakeholders
- High level of discretion and professionalism when handling confidential or legal information
- Experience supporting senior leadership (e.g., VP/EVP level) and managing administrative or operational priorities on their behalf
- Proficiency with communication and workflow tools (e.g., Zendesk, Monday.com, Slack, Microsoft Office/Google Workspace)
- Real estate license (or ability to obtain) preferred
Accommodation: Darwin Homes, Inc & Adoor Property Management Inc is committed to providing reasonable accommodations for qualified individuals with disabilities and ensuring accessibility in the workplace. If you require accommodation due to a disability to perform the essential functions of the job, please inform us at the time of application.
Darwin Homes, Inc & Adoor Property Management Inc is an equal opportunity employer and makes employment decisions based on merit. We prohibit discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, or any other characteristic protected by applicable laws. Darwin Homes, Inc complies with all applicable federal, state, and local laws regarding equal employment opportunity and strives to create a diverse and inclusive work environment for all employees.