Director, Process Operations
Darwin Homes
This job is no longer accepting applications
See open jobs at Darwin Homes.See open jobs similar to "Director, Process Operations" Khosla Ventures.About Darwin Homes Inc.
At Darwin Homes, we fundamentally believe that the rental experience is broken. Too often, property management—serving as the middleman between investors and residents—often means shoddy service, hidden fees, and inefficient processes that shortchange everybody involved.
Darwin was built to make residents' and owners' lives easier through an innovative ecosystem of technologies. We have created the best product in the market for residents to discover, tour, and lease their future home; and for owners to have complete peace of mind from our modern management and leasing services built around our core values of transparency and professionalism. Darwin Homes is the destination for single-family rental services for property owners and residents.
About the role:
The Director of Process Operations is an integral leader in the Darwin Homes Third Party Property Management organization. This person will be responsible for leading process improvement “sprints” across the Property Management organization; learning existing workflows and technologies quickly, identifying and implementing improved workflows, and building sufficient process and training materials for the team before you move onto the next process improvement opportunity.
The ideal candidate has deep operational expertise, is quick-to-learn, and has a track record of driving measurable performance improvements in operations businesses.
What you'll do:
- Optimize processes within the property management organization to improve performance, reduce cost, and deliver measurable and predictable outputs
- Design and document Standard Operations Procedures and training materials, and enforce their use within the team
- Analyze data to uncover the root cause of issues and incorporate those learnings into process changes
- Ensure processes utilize our existing technology stack as effectively as possible to improve communication between teams and deliver on KPIs
- Foster a culture of accountability within Darwin Third Party Property Management
- Design an onboarding, training, and performance management program for outsourced team members that delivers standard output and service quality
- Directly manage teams as needed, as our organization adapts and grows
Basic Qualifications:
- 5+ years of Operations leadership experience, with experience in the technology or property technology industries
- 3+ years of managerial experience, including developing and mentoring talent, a minimum of 3 individuals.
- 3+ years of designing and managing operations at a (Technology or PropTech Required) processes, with experience driving measurable performance improvements through process design and implementation
- At least 1 year of experience managing a dispersed team/remote
- 5+ years of experience using data to derive insights, and using those insights to make decisions. Must be proficient in using data visualization tools (Sigma, Looker, Tableau)
Preferred Experience:
- Strong written and verbal communication skills
- Ability to use SQL to query data
- Experience collaborating with internal product and data teams
- Comfort in a rigorous, face-paced environment
- An intuitive sense for prioritization and relentless focus on execution
Accommodation: Darwin Homes, Inc & Adoor Property Management Inc is committed to providing reasonable accommodations for qualified individuals with disabilities and ensuring accessibility in the workplace. If you require accommodation due to a disability to perform the essential functions of the job, please inform us at the time of application.
Darwin Homes, Inc & Adoor Property Management Inc is an equal opportunity employer and makes employment decisions based on merit. We prohibit discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, or any other characteristic protected by applicable laws. Darwin Homes, Inc complies with all applicable federal, state, and local laws regarding equal employment opportunity and strives to create a diverse and inclusive work environment for all employees.
This job is no longer accepting applications
See open jobs at Darwin Homes.See open jobs similar to "Director, Process Operations" Khosla Ventures.