Associate Manager, Operations
Checkr
About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.
We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.
About the Role
Truework, recently acquired by Checkr, provides access to crucial employment, income information and asset information needed for mortgage loans, apartment rentals, background checks, and more. We are disrupting a $5B+ industry, dominated by legacy incumbents and outdated processes, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!
Truework is hiring an Associate Manager, Operations to lead our Manual Verifications team – an essential function that sits at the core of our business. The Manual Verifications team delivers the cornerstone to Truework’s success by delivering high-quality service and ensuring each verification is handled with accuracy and care. The team operates at the intersection of product and platform execution, managing hundreds of thousands of verifications each month.
The Associate Manager will lead a team of revenue-generating specialists, driving execution on team goals, and maintaining high standards of operational excellence. The ideal candidate brings a strong understanding of KPI management, quality assurance, and team coaching, with a proactive approach to problem-solving and continuous improvement.
What you’ll do:
- Lead a team of verification specialists through performance management, coaching, mentorship, and professional development while overseeing attendance, schedules, and disciplinary actions
- Track individual and team metrics, prepare weekly reports, maintain comprehensive documentation, and escalate critical issues to leadership
- Analyze quality failures, conduct regular audits, and ensure team deliverables meet company standards and SLAs
- Identify performance trends, develop corrective action plans, and implement solutions to address gaps and inefficiencies
- Design and facilitate training programs on quality protocols, operational workflows, product offerings, and customer personas in collaboration with senior team members
- Partner with leadership on operational initiatives, stay current on product updates and customer needs, and ensure timely completion of cross-functional deliverables
What you bring:
- 2+ years or more of leadership experience in operations, team management, or a related field.
- 3+ years of experience in a customer-facing role
- 2+ years of experience in leading projects or peers to achieve common goals
- Outstanding organizational, planning, and problem-solving skills with the ability to prioritize multiple issues and produce solutions
- Excellent written and verbal communication skills; proven ability to establish relationships with direct reports, peers, executives and clients
- Strategic and Process-Oriented: Takes initiative to set priorities, drive results, and improve workflows by identifying inefficiencies.
- Mentorship and Data-Driven Problem Solving: Develops talent, upholds high performance standards, and uses data analysis to identify root causes and implement solutions.
- Collaborative and Communicative: Works cross-functionally, navigates multiple systems, and clearly conveys expectations, feedback, and updates.
- Organized and Adaptable: Balances priorities, meets deadlines, delivers quality work, and effectively responds to change.
What you get:
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive compensation and opportunity for advancement
- 100% medical, dental and vision coverage
- Unlimited PTO policy
- Monthly wellness stipend, home office stipend
The base salary range for this role is $94,000 to $118,000 in San Francisco, CA.
The base salary range for this role is $80,000 to $100,000 in Denver, CO.
Equal Employment Opportunities at Checkr
Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.
Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.