Revenue Operations Manager, Customer Success
Checkr
About Checkr
Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.
A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.
We’re looking for a Revenue Operations Manager to join our growing RevOps team. This person will work with the customer success team to define strategy and identify areas for growth. The ideal candidate has a deep understanding of customer success, is highly analytical, and can manage complex projects and programs. We’re looking for an individual with strong business acumen to help us build a strong operational foundation to drive results.
Responsibilities:
- Manage revenue operations deliverables: forecasting, health reporting, ad-hoc analysis.
- Own customer success initiatives, programs and projects: scope, build, implement, maintain.
- Work closely with internal and cross functional GTM partners to create / improve operational processes
- Drive process accountability and ensure plan execution with cross functional revenue team stakeholders.
- Build alignment and drive cross-functional initiatives forward, working across sales, customer success, marketing, finance, support, and product.
- Take ownership and flex across the post-sales business to build world-class customer operations.
What you bring:
- 5+ years of experience, preferably in Go-To-Market operations, strategy, or business consulting. Customer Success experience preferred.
- Understanding of key Customer Success concepts, metrics, and processes / best practices.
- Experience contributing to strategic improvements, advocating for them internally, and implementing them.
- An incredible attention to detail and ability to see processes through end-to-end.
- Proficiency in our tool stack - Salesforce required; Looker, Snowflake, cs tools a plus.
- Strong analytical and problem solving skills. Comfort analyzing and visualizing data in excel, Salesforce, SQL, and BI tools (Looker, Tableau, etc.).
- You’re able to tell a story with data that creates a compelling narrative for business stakeholders.
At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.
One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.
The base salary range for this role is $150,766 to $177,372 in San Francisco, CA.
Equal Employment Opportunities at Checkr
Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.
Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.