Payment Posting Team Lead
North Miami, FL, USA
USD 65k-70k / year
Location
Miami, FL (On-site, Monday-Friday)
Who We Are
At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.
We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.
Position Snapshot
The Payment Posting Team Lead is responsible for overseeing the daily payment posting operations within the Posting department. This role ensures accurate and timely posting of insurance and patient payments, reconciliation of deposits, identification of posting discrepancies, and adherence to payer guidelines. The Posting Lead provides guidance to the posting team, monitors productivity and quality metrics, assists with issue resolution, and collaborates with other departments to support optimal revenue cycle performance. This position reports to the Payment Posting Manager.
Core Responsibilities
- Support the daily activities of the payment posting team
- Ensure timely and accurate posting of electronic remittance advice (ERA), electronic funds transfers (EFT), checks, credit card payments, and patient payments
- Review and reconcile daily deposits with posted transactions
- Investigate and resolve payment posting discrepancies, unapplied cash, and balancing issues
- Monitor work queues to ensure productivity and turnaround time goals are achieved
- Perform quality assurance audits and provide coaching to team members on posting accuracy
- Identify trends related to posting errors, payer issues, or system problems and recommend process improvements
- Collaborate cross-functionally to resolve payment-related issues.
- Assist with onboarding, training, and mentoring new posting staff.
- Develop and maintain standard operating procedures and departmental documentation
- Generate productivity, accuracy, and aging reports for management review
- Escalate complex payment issues and system concerns to management as appropriate
- Ensure compliance with HIPAA, payer regulations, and company policies
Experience and Skills
- Strong understanding of medical billing, payment posting, EOBs, ERAs, EFTs, and revenue cycle processes.
- Proficiency in Microsoft Excel and Microsoft Office.
- Excellent analytical, organizational, and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
Education and Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 3–5 years of medical payment posting experience.
- At least 1–2 years of leadership or team lead experience preferred.
What We Offer
- Medical, dental, and vision benefits
- 401k retirement plan
- Aflac benefits
- Paid time off
- Professional development support
Compensation
$65,000 - $70,000 depending on experience