At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.

We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.

Position Snapshot

As a CRM Administrator, you will manage and optimize the organization’s CRM platform to ensure data integrity, user adoption, and streamlined processes. You will provide technical support, develop best practices, and collaborate across departments to enhance efficiency and drive business growth. The ideal candidate combines analytical and communication skills to translate complex system capabilities into actionable insights. This position will report to the Vice President of Operations.

Core Responsibilities

Develop user profiles, roles, permissions, and security levels
Configure page layouts, workflows, and dashboards to align with business processes
Manage system integrations with other software, such as marketing automation tools or ERP systems
Customize objects, fields, and record types to reflect evolving organizational needs
Oversee data imports, exports, and updates to maintain clean and accurate records
Create and enforce data governance rules, such as naming conventions and required fields
Deduplicate records, manage data quality dashboards and regularly audit the database
Provide day-to-day support to CRM users, including troubleshooting issues and responding to inquiries
Develop and deliver training sessions and materials for new and existing users
Gather feedback from end-users and implement system enhancements or process improvements
Monitor CRM system performance, identify potential issues, and resolve them proactively
Plan and execute version updates or new feature rollouts (significant for SaaS platforms like Dealhub)
Collaborate with IT or external vendors to ensure minimal disruption during upgrades
Build custom reports, dashboards, and key performance indicators (KPIs) to support sales, marketing, and service teams
Analyze data for insights into customer behavior, pipeline health, and campaign effectiveness
Provide actionable recommendations to stakeholders based on CRM data trends
Work closely with cross-functional teams, such as Sales, Marketing, and Customer Support, to understand business processes and translate them into effective CRM workflows
Identify bottlenecks or inefficiencies in current processes and propose solutions or automation
Stay up-to-date on CRM best practices, new technologies, and industry trends to continuously optimize the system
Maintain documentation of system architecture, processes, and customizations
Create and enforce standard operating procedures (SOPs) for data entry, system usage, and reporting
Ensure compliance with relevant regulations or data security requirements (e.g., HIPAA Compliance)

Experience and Skills

Minimum 2 years of CRM administration or related technical support experience required
Proven ability to configure workflows, dashboards, and reports within a CRM system required
Excellent communication and training delivery skills, with a proven ability to collaborate across departments, required
Strong data management skills, including record deduplication and data hygiene best practices required
Familiarity with CRM platforms (e.g., Salesforce, MS Dynamics, HubSpot), knowledge of system integrations, and ability to troubleshoot technical issues
Comfortable manipulating large datasets, creating insightful reports, and using data to guide decision-making
Ability to translate complex technical concepts into user-friendly language and create training resources that help employees adopt CRM best practices critical for maintaining data quality, testing customizations, and ensuring system reliability
Ability to coordinate with teams across the organization to align CRM capabilities with evolving business goals
Proficiency in MS Office Suite (Outlook, Word, Excel) required

Education and Qualifications

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field

What We Offer

Medical, dental, and vision benefits
401k retirement plan
Aflac benefits
Paid time off
Professional development support

Compensation

$65,000-$80,000 depending on experience

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