At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

Demonstrated ability to work effectively with diverse, global and cross-functional teams and manage large-scale projects and should be able to o work both self-directed and as part of a team, with the ability to multitask and prioritize
Strong analytical, people management and problem-solving skills with experience handling large data sets and maintaining data accuracy across key systems
Proven experience supporting senior leaders in high-pressure environments requiring rapid decision-making and strong situational awareness
Ability to understand business operations end-to-end with structured thinking to assess complex organizational interdependencies across regions, business units, sites and functions
Experience managing real-time crisis events involving people, IT systems, third parties or site disruptions, with strong people-management capabilities for both direct and matrix reporting structures
Excellent communication skills (oral, written, presentation), including facilitation, documentation, training and reporting
Experience using or supporting crisis management software and emergency alerting tools; experience with integration of acquired companies preferred
Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

Graduate degree in related field
Relevant professional experience within Resilience is preferred
Professional certification in business continuity management (BCI, DRI) preferred

Responsibilities

The Crisis Regional Manager will report to the VP – Business Resilience and lead a team of four Analysts responsible for monitoring and responding to crisis situations in real time.

10+ years of previous experience in Business Continuity, Operational Resilience or Crisis Management
Proactively horizon scan for potential events impacting MCO and escalate or advise as appropriate
Act as point of escalation to support Crisis Operations & Business Crisis Management Teams during real-time events
Deliver the Crisis Management program across MCO, managing the lifecycle of Crisis Management Plans, Emergency Response Plans and Hazard Assessments aligned with Business Resilience priorities
Maintain and review Business Resilience governance and program documentation
Maintain reports including project tracking, location status, Key Risk Indicators and Corporate Scorecards
Provide training and guidance to Business Management and designated roles; support program testing, exercising and global awareness initiatives
Collaborate with Risk Management, Technology, People, Procurement, Facilities, Corporate Security, Legal and Compliance teams
Provide coaching and guidance to Analysts, allocating resources based on business priorities and reviewing deliverables for quality and timeliness
Provide flexibility in supporting direct reports and other team members for coverage as needed
Manage and deploy Crisis Management & Incident Management applications within Fusion Risk Management and Emergency Notification systems; extract and analyze underlying data independently
Provide out-of-hours and weekend support during significant crisis events
Should demonstrate high vigilance skills, quick decision-making, strong project and shift management, including cover for direct reports (occasionally EMEA).
Requires stakeholder management, Office 365 proficiency (Power BI desirable), familiarity with crisis/risk tools, and ad hoc support to Corporate Risk & Resilience initiatives

About the Team

The Global Business Resilience team supports 90+ locations by helping local teams manage
incidents while providing centralized Crisis Management support. We work to reduce the
impact of disruptive events through proactive planning, exercising and strong cross
functional partnerships. The team increasingly uses AI-enabled tools to streamline crisis
monitoring, enhance data analysis and improve operational efficiency, while maintaining a
commitment to responsible and ethical AI use. By joining us, you will help strengthen
organizational resilience and support business units as they adopt technology-driven
approaches to anticipate and respond to emerging risks.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

See more open positions at Cape Analytics

Privacy policy Cookie policy