Assc Dir-Sales Operations Mgr
Cape Analytics
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- Project and stakeholder leadership — required. Plans, prioritizes, and delivers platform roadmaps with multiple stakeholders; balances technical and operational demands to meet business objectives.
- Content Management Systems (CMS) administration platform development— required. Hands on capability to maintain and enhance the Partner Portal and associated digital channels such as Highspot, Salesforce etc., ensuring changes are implemented accurately and efficiently.
- User Experience (UX) optimization mindset — required. Drives continuous improvements to deliver a best in class digital partner experience and increase engagement across the both internal users and the wider partner ecosystem.
- Data and reporting proficiency (e.g., Power BI) — required. Builds dashboards and internal reporting to track partner engagement and program performance, enabling data driven decisions.
- Content governance and regulatory compliance — required. Conducts regular content audits and test plans; ensures that our platforms meet internal regulations for external parties.
- Cross platform collaboration (Partner Portal, SharePoint, Sales LMS) — required. Leverage internal enablement tools and collaborate across the partner ecosystem to improve seller and partner outcomes.
Education
- A degree in Computer Science, IT, Systems Engineering or a related qualification.
- Experience in working with partners and sales
- Previous experience working in a web team
- 5+ years of work experience working in Digital Channels
Responsibilities
- Manage and enhance digital partner channels to deliver a best-in-class experience for the partner ecosystem.
- Oversee the partner portal, internal reporting, and external partner team digital presence, ensuring alignment with business objectives.
- Collaborate with cross-functional teams to develop and support internal enablement tools and partner content.
- Implement platform changes and improvements based on vendor roadmaps and organizational needs.
- Conduct regular content audits and test plans to maintain platform quality, efficiency, and compliance with laws and regulations.
- Analyze partner engagement data and create reports to inform strategic decisions.
- Troubleshoot digital channel issues and coordinate with vendors for timely resolution.
- Stay current with industry best practices and monitor competitor platforms to drive continuous improvement.
About the team
Our Sales Enablement and Sales Partner teams are responsible for empowering Moody’s sales professionals and partners to achieve their full potential. Together, we deliver the tools, training, and strategic support that drive revenue growth and enhance the customer and partner experience across all markets.
By joining our team, you will be part of exciting work in:
Driving Sales Excellence: We design and deliver impactful training, intuitive resources, and data-driven insights that enable our sales teams and partners to succeed in a rapidly evolving market.
Expanding Market Reach: Through strategic partnerships and channel programmes, we open new opportunities, increase lead generation, and help close larger, more valuable deals for Moody’s.
Innovating Enablement: We continuously improve our digital platforms and processes, ensuring our teams and partners have access to the latest tools, content, and best practices to stay ahead of industry trends.
By joining us, you’ll collaborate with colleagues across regions and functions, contribute to high-impact projects, and help shape the future of sales enablement and partnership at Moody’s.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.