Senior Client Success Manager
Cape Analytics
A BIT ABOUT US
At CAPE, we pioneered the creation of property intelligence analytics through computer vision, machine learning, and geospatial imagery.
Property intelligence from CAPE allows insurance carriers to elevate their underwriting workflows, which consider a multitude of risk factors that determine each policy’s eligibility and price. CAPE’s low-latency APIs feed risk-relevant data into consumer shopping interfaces, programmatic underwriting workflows, and insurance pricing models. Our risk intelligence web portal provides a deep view into property-level risk for underwriters. CAPE’s products improve our clients’ underwriting efficiency and effectiveness and enable them to deliver superior experiences to their policyholders.
CAPE’s solutions have been adopted by leading insurance carriers across the U.S., Canada, and Australia...but we are just getting started. Over the past 10 years, we have constructed a risk analytics platform purpose-built for deep learning. Going forward, we set out to solve an even larger share of the problem, leveraging a radically expanded array of input data sources and advanced machine learning technologies.
THE OPPORTUNITY:
The Senior Client Success Manager will ensure CAPE’s insurance clients derive maximum value from CAPE’s solutions. The ideal candidate will be a curious problem solver, adept at building and maintaining relationships at all levels, and have experience proactively managing enterprise accounts.
This opportunity is Remote eligible within the U.S!
Midwest or Northeast USA is preferred.
WITHIN 1 MONTH, YOU’LL:
- Conduct onboarding and immerse in CAPE’s products, clients, and industry positioning.
- Meet with key stakeholders across the organization to understand client success objectives and current processes.
WITHIN 3 MONTHS, YOU’LL:
- Direct engagement with assigned insurance carrier clients to establish initial relationships and understand client needs.
- Develop and begin implementing detailed strategic customer success plans to demonstrate how to maximize production adoption, efficient usage, and identify up-sell opportunities to drive revenue growth.
WITHIN 6 MONTHS, YOU’LL:
- Proactively build a superior customer experience within the CAPE product ecosystem.
- Drive CAPE's value, develop usage growth, and increase user engagement by being the account, product, and business expert in assessing and addressing the overall health of assigned accounts at any given time.
THE SKILL SET:
- 5+ years customer success, account management, sales, or equivalent experience, preferably with SaaS or data-driven product company.
- Strong business acumen and ability to build strong client relationships.
- Proven success driving technology adoption, usage, and client engagement.
- Strong verbal and written communication skills including the ability to present to executive-level audiences as well as users (both business and technical audience).
- Ability to troubleshoot and resolve service related issues whether they be business or technical issues.
- Ability to work cooperatively within a team and across the organization matrix to achieve group and organizational goals.
- Strong organizational and problem solving skills.
- May require local or overnight business travel up to 50%
WE BELIEVE:
- Talent is critical, but best when tempered with humility
- Self-motivation leads to the best outcomes
- Open, direct communication is a sign of respect
- Teamwork drives success
- Having fun together is an important part of the job!
COMPENSATION & BENEFITS:
Cape Analytics believes in creating a more equitable environment for everyone, and is committed to standing against wage gap disparities that are widened by limited pay transparency.
Positions at Cape may also include stock options, bonus opportunities, and/or variable incentive pay (commissions) to supplement your base earnings. Additionally, Cape offers top-notch insurance options and competitive benefits- such as unlimited PTO, company outings, remote work capabilities and more!