Information Architect
Blockstream
Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting-edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry-leading Bitcoin self-custody solutions, Bitcoin-based financial products, second-layer scaling technologies, and enterprise-grade blockchain infrastructure.
We are looking for an Information Architect to own the evolution of our Enterprise documentation system. You will be responsible for the internal and public-facing documentation—from defining the structure and building workflows to designing content and keeping it up-to-date and SEO optimized. You will act as both a lead developer of content and a mentor to our engineers, ensuring our technical documentation is structured, maintainable, and seamlessly integrated into the development lifecycle.
What You’ll Be Doing (Responsibilities):
Collaborate with Product, Engineering, and Support teams to identify documentation gaps and prioritize content based on user needs and product roadmaps.
Design and manage the structural hierarchy for both internal engineering wikis and public-facing documentation.
Create and maintain standardized templates and style guides.
Design and implement the "docs-as-code" pipeline, ensuring documentation is built, tested, and deployed in line with the software development lifecycle.
Act as the lead writer for critical technical artifacts, including API references, architectural overviews, and integration guides.
Audit and update existing documentation to reflect product changes, ensuring that all content remains reliable and up to date.
Optimize the content to help users find the right information at the right time.
Design visual aids, presentations, and learning materials that simplify complex technical concepts.
Leverage Generative AI tools to accelerate the creation of content while maintaining a human-in-the-loop quality standard.
Define guidelines for how AI tools are used by the engineering team to ensure technical documentation remains accurate and secure.
What We Look For In You (Required Qualifications):
5+ years of experience as a Technical Writer, Information Architect, or Business Analyst.
Superior written and spoken English. You can present complex technical concepts clearly to a global audience.
Strong ability to interview subject matter experts and translate complex technical knowledge into accessible documentation.
Hands-on experience with building product documentation from the ground up, rather than just maintaining existing content.
Proficiency in Markdown/MDX and Git-based workflows.
Understanding of blockchain fundamentals, including tokenization (fungible/non-fungible), distributed ledgers, minting, and smart contracts.
Experience or a strong interest in AI-powered documentation, from leveraging LLMs for content generation to optimizing documentation for AI-driven search (RAG).
Nice To Haves (Preferred Qualifications):
Hands-on experience with Static Site Generators (Docusaurus, Hugo) and documenting APIs via OpenAPI/Swagger.
Previous experience managing or leading a team of technical writers or content contributors.
A degree in Computer Science, Technical Communication, or a related field.
Experience in Product Management or a product-focused Technical Writing role within an enterprise-level software environment. You understand how to build for B2B customers who demand security, clarity, and scalability.