Bidgely (which means "electricity" in Hindi) is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions.

What We Do

Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of customer data - such as energy consumption, demographics, and interactions into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond.

How We Do It

From a distributed energy resources (DER) and grid edge perspective, Bidgely is advancing smart meter innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, energy theft, short-term load forecasting, grid analytics and time of use (TOU) rate designs. Bidgely’s UtilityAI™ energy analytics provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services. For more information, please visit www.bidgely.com or the Bidgely blog at bidgely.com/blog.

How You Fit In

As a Senior Customer Success Manager (SCSM), you will own the successful delivery of post launch projects and overall customer satisfaction. As part of Bidgely’s revenue organization, you will coordinate cross-functionally with our product, engineering, marketing, and sales teams to deliver multi-year, multi-million dollar regulated utility contracts. The Senior Customer Success Manager is responsible for resolving client issues, researching problems, and making recommendations for potential enhancements and modifications (cross-selling and upselling). Through relationship building and a value-based, consultative sales approach you will maintain and increase sales by cultivating relationships to meet customer operational needs. The Senior Customer Success Manager position reports to the Director of Customer Success. As a Senior Customer Success Manager you will:

Operate as a subject matter expert with a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future
Provide subject matter expertise with customers post launch to hit their business operational goals (Energy Efficiency savings or increased customer satisfaction)
Own the responsibility for resolving client issues, researching problems, and making recommendations for potential enhancements and modifications (cross selling and up selling)
Become a Bidgely product expert in order to be the voice of the customer and influence product development and schedules
Develop an Account Plan to manage all opportunities by navigating the critical success factors, competitive challenges, partner landscape, objections and other complex issues to ensure successful outcomes in the territory
Collaborate closely with the sales and strategy teams to present solutions in a comprehensive and compelling way that wins business
Present regularly to the customer and Bidgely stakeholders on the status of the project(s)
Plan and facilitate meetings between Bidgely’s executive team, the customer’s business executives, technology and procurement teams to align all parties around engagement
Become a trusted advisor with key stakeholders at existing customers organizations

Skills and Qualifications

Preferred Experience

Experience in Demand Side Management, specifically behavioral energy efficiency

Required experience

4-7 years of experience in utility or renewable energy space
4-10 years of software and/or program delivery experience at a technology company
2+ years of experience with customer relationship management tools, project management, and JIRA
2+ years of experience in Energy Efficiency or other savings programs
Track record of success delivering complex, x-functional projects with large enterprise customers
A track record of converting customer-level success into future account level business development opportunities
Detail orientation
Excellent verbal and written communication skills
Excellent presentation and public speaking skills
Strong sense of self motivation to own the business case for your customers, balance revenue, costs and margin across a book of business
A passion to maintain an in-depth understanding of the regulatory environment and the opportunity and risk it creates (keeping up on trends, changes, and competitor actions that might impact customer success)
Ability to monitor customer health and proactively identify and mitigate churn risks

What You Get

Perks

Growth Potential with a Startup: Seize the opportunity to grow with an innovative startup
Collaborative Environment: Work with a passionate team united by the goal of a clean energy future
Unique Tools: We provide all the tools you need to excel in your role
Exclusive Employee Discounts: Enjoy discounts on movie tickets, technology, pet insurance, and more!
Mentorship Programs: Opportunity to learn and receive mentorship from industry experts
Flexible Work Arrangements: Benefit from flexible working arrangements
Community Service Day: Participate in our community service day and give back

Benefits

Medical, Dental and Vision Insurance coverage from day one
HSA, FSA and DCFSA plans
401(k) Plan
Flexible Paid Time Off
Annual wellness stipend
Annual professional development stipend
Paid Parental Leave
Bereavement leave
Mental Health and wellness resources for your whole family

Location

Remote with willingness to travel up to 25% in North America

Compensation

The salary range for this position is $115,000 - $145,000 plus variable DOE.

In accordance with the California Equal Pay and Pay Transparency laws , the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Diversity, Equity, Inclusion and Equal Opportunity

At Bidgely we’re on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community. We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive. Our hiring decisions are based on your skills, talent, and passion – not on your background, gender, race, age, or the quirky way you dance at office parties.

Bidgely as an EVerify employer

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