At Bidgely (which means "electricity" in Hindi), we work to accelerate a clean energy future by enabling energy companies and consumers to make data-driven, energy-related decisions. We are a global company, with roots in Silicon Valley, California and Bangalore, India. Bidgely carries over seventeen energy patents, and brings a passion for AI to utilities serving over twenty-seven million customers worldwide!

Bidgely is an AI-powered, cloud based SaaS solution provider that enables electric and gas utilities worldwide to personalize customer experiences, optimize grid and customer operations and accelerate their journey towards the clean energy future.

The Energy Industry is being disrupted by a number of new technologies like EVs, Solar, Batteries, Smart Meters, and Smart Home devices. Consumers are becoming self-sufficient with their own energy production and storage threatening a century old utility business model. Additionally, the grid was not designed for the peaks created by EVs and the valleys created by the solar generation which has created new challenges and opportunities for the utilities (and innovative companies) to manage an evolving grid.

The Position and the Teams You’ll Work With

As the Energy Efficiency Operations Manager, you will play a critical role in ensuring the smooth, effective, and scalable execution of Bidgely’s behavioral energy efficiency programs. You will oversee end-to-end program operations across Bidgely’s North American clients—including savings tracking, evaluation translation, paper reporting production, and cost-effectiveness analysis—ensuring programs meet or exceed their performance targets. Working within the Customer Success organization and reporting to the Director of Customer Success, you will be responsible for developing operational systems, managing technical communications, and driving continuous improvement across utility portfolios. Your role will include collaboration with the Analytics Insights Group, Technical Project Management, Product, Engineering, and external vendors to uphold process excellence and deliver high-quality program outcomes.

This position requires someone who can bridge the gap between technical detail and stakeholder-friendly communication. You will serve as a critical translator of behavioral program performance—making complex energy efficiency insights accessible to both internal teams and external partners. With a passion for systems thinking and a deep commitment to energy efficiency, you will ensure program fidelity and proactively identify opportunities for innovation and operational optimization. This is a high-impact, detail-oriented role for someone motivated to build scalable infrastructure and help shape the future of clean energy through behavioral program excellence.

What You’ll Do

Program Operations and Oversight

Drive best practices and innovation in behavioral implementation, establishing replicable processes to support scale.
Ensure the successful implementation and day-to-day execution of behavioral energy efficiency programs, ensuring they meet savings goals, timelines, and quality standards.
Oversee paper report production cycles—including forecasting, process optimization, vendor coordination, and high-level communication with executive stakeholders.
Manage cost-effectiveness testing activities and program design workflows to ensure they align with regulatory and customer performance requirements.

Technical Communication and Stakeholder Engagement

Translate complex energy efficiency savings results, program evaluations (EM&V), and behavioral methodology into actionable insights for both internal stakeholders (e.g., CSMs, engineering) and external utility partners.
Serve as the technical backbone for customer-facing teams, equipping them with digestible insights and updates related to savings achievements, program nuances, and performance metrics.
Partner with internal teams to contextualize technical findings in support of customer objectives and program impact.
Provide guidance and support to clients throughout the program lifecycle
Educate clients on program requirements, incentives, and available resources to encourage participation and adoption of energy-saving measures.
Prepare regular reports and presentations for clients, highlighting key metrics, outcomes, and areas for improvement.

Performance Monitoring and Innovation

Maintain and improve rigorous savings monitoring processes, including Pay-for-Performance (P4P) tracking and early identification of performance gaps or risks.
Lead analysis and translation of savings reports and alerts to internal teams and ensure issues are proactively addressed.
Champion initiatives to improve program savings outcomes, exploring new methods, configurations, or strategies to enhance cost-effectiveness and program value.
Collect, analyze, and interpret data related to energy usage, savings, and program performance.

Cross-Functional Collaboration and Continuous Improvement

Collaborate with internal stakeholders to enhance behavioral energy efficiency program design and delivery.
Identify and implement systems, dashboards, and workflows to monitor and improve operational efficiency, scalability, and cross-team transparency.
Stay current on industry regulations, EM&V trends, and behavioral energy efficiency research to ensure program compliance and ongoing innovation.
Stay abreast of industry trends, best practices, and regulatory changes in the energy efficiency sector.

Your Values

Innovation - You constantly seek creative solutions to optimize savings outcomes and deliver more effective program strategies.
Tenacity – You approach challenges with initiative and persist through complexity to achieve programmatic and operational success, leveraging creativity and collaboration.
System Builder – You are passionate about building efficient, scalable systems that serve both internal teams and customer needs.
Energy Efficiency Champion – You are deeply motivated by the opportunity to make a meaningful impact on climate through smart program design and execution.

What You Bring

Preferred

Project Management (PMP) certification or similar certification
Bachelor's degree in Business Administration, Environmental Science/Studies, Engineering, or related field
Experience in Demand Side Management, specifically behavioral energy efficiency or similar programs
Experience in consulting, specifically for utilities in North America

Required

At least 3-5 years of proven experience in energy efficiency programmatic implementation OR at least 2 years of experience in a related field AND at least 1 year of experience working with energy efficiency programs in a software, technology or consulting company
At least 2-3 years of familiarity with energy efficiency principles, technologies, and programs, and knowledge of the regulated utility industry
Strong operational project management skills, with a proven ability to manage complex, cross-functional workflows and meet tight deadlines
Deep understanding of behavioral energy efficiency principles, program mechanics, and savings methodologies
Proficiency in interpreting and translating energy savings data and EM&V findings for both technical and non-technical audiences
Ability to identify and resolve program performance issues, including cost-effectiveness challenges and Pay-for-Performance (P4P) risks
Skilled in building scalable systems, tools, and processes to monitor program health, paper report production, and performance tracking
Comfort working across teams and managing vendor relationships with a focus on accountability, optimization, and transparent communication
Exceptional attention to detail, organization, and follow-through in managing documentation, process updates, and reporting deliverables
Clear, confident communication skills with the ability to uplevel insights for executive stakeholders and coach internal teams
Strong analytical thinking and systems mindset, with a passion for continuous improvement and structured innovation
Self-directed and proactive, capable of working autonomously while collaborating effectively across internal departments and external partners

Why You’ll Love Working At Bidgely

Perks

We provide the tools you need to execute your role including home office set up
Employee discounts on movie tickets, technology, pet insurance and more!
Opportunity to grow with a startup - we offer stock options!
Opportunity to work within a passionate team united by the goal of a clean energy future
Professional development network access
Access to mentorship programs
Flexible working arrangements

Benefits

Medical, Dental and Vision Insurance coverage from day one
HSA, FSA and DCFSA plans
Bereavement leave
Unlimited and Flexible Paid Time Off
Annual wellness stipend
Annual professional development stipend
401(k)
6 Weeks Paid Parental Leave
Employee Assistance Program (EAP) with support for your whole family
Community service day

Travel

Up to 20% travel

Compensation

$85,000 - $120,000 annual salary with the potential to earn a variable of 10%.
The salary range for this position varies depending on factors such as geographic location, level of experience, and market conditions.

Equal Opportunity Statement

Bidgely is an equal opportunity employer. We are serious about and embrace diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills to build a better future and a better workforce.

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