Spare Parts Administrator
Berkshire Grey
Job Summary:
We are seeking a detail-oriented and technically capable Spare Parts Administrator to support our growing industrial automation and fulfillment operations. This individual will be responsible for developing and managing spare parts packages for customer systems, coordinating with internal teams, and ensuring accurate parts tracking, costing, and delivery.
The ideal candidate will have a basic understanding of industrial equipment—including sensors, motors, and mechanical assemblies, paired with strong skills in Excel and business systems. This role is critical in supporting customer satisfaction, warranty processes, and internal supply chain coordination.
Key Responsibilities:
- Develop spare parts kits/packages based on equipment configurations and customer needs.
- Create and maintain accurate spare parts pricing and availability documentation.
- Work closely with engineering and supply chain teams to define bill of materials (BOMs) for spare parts.
- Generate customer-facing spare parts quotes and cost estimates.
- Assist in tracking and processing warranty claims and related costs.
- Support inventory accuracy and data integrity across internal systems.
- Maintain and update parts databases and documentation in coordination with supply chain and service teams.
- Communicate directly with internal teams and customers regarding parts specifications, pricing, and availability.
- Ensure timely processing of spare parts orders, replacements, and support-related shipments.
- May be assigned additional responsibilities as required, including administrative support for adjacent programs, with a focus on tracking, documentation, and reporting functions.
Required Qualifications:
- Basic technical understanding of sensors, motors, actuators, and mechanical assemblies.
- Strong proficiency in Microsoft Excel (formulas, filtering, basic pivot tables).
- Ability to read and interpret technical documents such as drawings, BOMs, and product manuals.
- Strong organizational and communication skills.
- Attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Stand and/or sit for 8+ hours, lift up to 50lbs, work in loud and non-climate-controlled environments
- Willingness and Ability to travel as needed (25%-50%)
Education
- Associate’s degree in a technical field required; Bachelor’s degree preferred.
- Equivalent work experience may be considered in lieu of formal education.
Preferred Qualifications:
- Experience using NetSuite or other ERP systems.
- Familiarity with Arena, Empower, or other PLM tools.
- Experience with JIRA or similar issue/project tracking tools.
- Background in developing customer-facing spare parts packages and pricing documentation.
- Experience supporting warranty tracking, returns, or cost reporting.
- Previous experience working in a fulfillment, logistics, or technical service environment.
Why Berkshire Grey?
- Opportunity to work with cutting-edge AI-powered robotic solutions that are transforming the supply chain and logistics industry.
- A culture of innovation and collaboration, with a commitment to professional development and growth.
- Competitive compensation and comprehensive benefits package.
This role is not eligible for visa sponsorship
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