Relevant Experience: 10 Yrs. to 12 Yrs.
Qualifications and Skills:
- Bachelor’s degree in a relevant field.
- Proven experience as a Project Manager in a product company or software development environment, preferred IT Service Management, IT Asset Management
- Strong knowledge of project management methodologies (e.g., Agile, Waterfall, Hybrid)
- Delivery experience in implementation AI projects
- Good Understanding of ITIL
- Strong written and verbal communication skills
- Excellent knowledge of Microsoft office tools
- Proficiency in project management tools (e.g., Microsoft Project, Jira etc.)
- Project Management Certifications such as PMI-PMP, PMI-ACP, CSM or PRINCE2.
Job Description
Key Responsibilities:
- Project Planning and Execution:
- Define project scope, objectives, and deliverables in collaboration with stakeholders as per Scope of Work.
- Develop detailed project plans, timelines.
- Monitor and track progress, ensuring timely completion of milestones.
- Take full accountability for the successful end-to-end implementation of projects.
- Ensure project closure, including obtaining sign-off, within the defined timeline
- Monitor overall progress, resource utilization and initiate corrective actions as and when required.
- Managing Customer Satisfaction (CSAT) Score
- Consistently work towards maintaining and improving the CSAT score by delivering quality results and fostering positive customer relationships.
- Stakeholder Communication:
- Act as the primary point of contact for all project-related matters.
- Regularly update stakeholders on project progress, risks, and deliverables.
- Risk and Issue Management:
- Identify potential risks and develop mitigation strategies.
- Address issues promptly to minimize impact on project timelines and quality.
- Smooth Handover to Support Teams
- Ensure a seamless transition of projects to support teams with complete documentation and training.
- Operational Hygiene
- Conduct regular reviews to maintain high standards of operational hygiene, including:Daily Tracker, Weekly Status Reports, Management reviews etc.
- Training schedules.
- Timesheet compliance and effort tracking.