As an HR Operations Partner, you will play a crucial role in supporting our organization across the EMEA region, with a primary focus on managing Human Resources operations in UK & Ireland. This position offers an opportunity to shape key HR processes and ensure compliance in a dynamic, multicultural environment.
This role offers a unique opportunity to shape the future of HR operations in a company at the forefront of AI technology, where you'll collaborate with global teams, champion automation initiatives, and help create the infrastructure that supports our mission to be the leading Saas AI company.
Job Description
What will you do:
- Act as the hands-on HR Operations expert for approximately 250 employees in the UK & Ireland, independently managing all HR operations responsibilities.
- Maintain comprehensive and confidential HR documentation and records in HR systems.
- Collaborate closely with EMEA HR peers to ensure aligned HR operations and uphold the highest levels of compliance with local laws and regulations.
- Participate in the development and documentation of Standard Operating Procedures (SOPs) supporting automation initiatives in partnership with HRIS team.
- Provide operational HR support to other EMEA countries as needed, including coverage during absences of HR Operations colleagues supporting other locations. Be prepared to handle HR Operations tickets and employee queries across the EMEA region when required.
- Support employee benefits enrolment, administration, and handle related changes and inquiries, working in partnership with the Benefits team.
- Serve as a point of contact for employee inquiries and issues related to HR Operations topics while providing exceptional employee experience through responsive, accurate, and timely support.
- Generate HR reports and analytics to support management decision-making and planning.
What will you bring:
- HR operations experience, with a strong exposure to the UK and Irish employment law and HR practices.
- Experience managing HR operations for geographically distributed teams across multiple countries.
- Fluency in English.
- Demonstrated ability to collaborate with Payroll, HR, IT, and local authorities to ensure the highest levels of HR compliance.
- Champion emerging HR technologies including AI tools and hands-on experience with workflow automation platforms.
- Nice to have:
- Experience administrating benefits programs, particularly UK pension schemes.
- Experience participating in internal and/or external audits.
- Fluency in German.
- Experience working in a technology company.
- Key Competencies:
- Cultural agility: ability to work effectively across diverse cultures and regulatory environments.
- Adaptability: comfortable with ambiguity and changing priorities.
- Problem-solving: proactive approach to identifying and resolving operational challenges.
- Communication: clear, professional communication across all levels of the organisation.
- Collaboration: team player with a willingness to support colleagues and share knowledge.
About Us
SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain trained applications and pre-built agents that are ready to work on day one.
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