About Us
SymphonyAI is a leading enterprise AI solutions provider helping retailers and manufacturers optimize business operations through advanced analytics, planning, and automation solutions. Our products support global organizations in improving supply chain efficiency, inventory performance, forecasting accuracy, and customer satisfaction. We are committed to delivering measurable outcomes for our clients through innovative technology, deep domain expertise, and strong customer partnerships.
Job Description
Job Summary
We are looking for a Senior Consultant with strong expertise in Supply Chain Planning and retail operations to support the implementation of SymphonyAI SCPO solutions for global retail customers.
This is a customer-facing role focused on US retailer rollout support, requiring close collaboration with business stakeholders, product teams, and implementation teams. The ideal candidate will have hands-on experience in demand planning, inventory optimization, store operations, and master data management, along with the ability to lead workshops, define future-state processes, and support successful solution deployment.
Key Responsibilities
Solution Discovery & Process Design
- Lead discovery sessions and business workshops with retail customers to understand current-state processes, challenges, and business objectives.
- Design future-state supply chain planning processes aligned with customer goals and SymphonyAI SCPO capabilities.
- Translate business requirements into functional solution designs and implementation plans.
SCPO Implementation & Configuration
- Configure and support supply chain planning modules across demand planning, replenishment, inventory optimization, and related planning functions.
- Partner with technical teams to ensure successful setup of master data, planning parameters, and business rules.
- Validate solution outputs and ensure alignment with customer requirements.
Customer Engagement & Stakeholder Management
- Act as a trusted advisor to customer stakeholders throughout the implementation lifecycle.
- Work closely with customer teams across merchandising, planning, supply chain, store operations, and IT.
- Manage stakeholder expectations, identify risks proactively, and ensure timely issue resolution.
Testing, UAT & Go-Live Support
- Support test planning, test execution, and user acceptance testing activities.
- Coordinate defect tracking, issue resolution, and process validation during implementation.
- Provide go-live support and post-implementation stabilization for customer rollouts.
Documentation & Knowledge Transfer
- Develop detailed process documentation, solution design documents, and training materials.
- Conduct knowledge transfer sessions for customer teams and internal stakeholders.
- Support continuous improvement initiatives by identifying process optimization opportunities during and after implementation.
Qualifications
- Bachelor’s degree in Engineering, Supply Chain, Operations, Business, or a related field.
- 6–10 years of experience in supply chain planning, retail operations, or enterprise software implementation.
- Strong experience in demand planning, inventory optimization, store operations, and master data management.
- Experience leading customer workshops, gathering requirements, and defining business processes.
- Strong understanding of retail supply chain operations and planning workflows.
- Hands-on experience with SQL and Excel for analysis, validation, and reporting.
- Ability to work in a customer-facing environment and manage multiple stakeholders effectively.
- Strong problem-solving, communication, and presentation skills.
- Experience supporting UAT, go-live, and hypercare activities.
Preferred Qualifications
- Prior experience with supply chain planning or retail planning platforms.
- Exposure to implementation projects for US-based retailers.
- Familiarity with replenishment, assortment planning, forecasting, and allocation processes.
- APICS or CPIM certification preferred.
About Us
What We Offer
- Competitive salary and benefits package.
- Opportunity to work on high-impact retail transformation programs.
- Exposure to leading global retailers and large-scale implementation projects.
- A collaborative and fast-paced work environment.
- Learning and growth opportunities across supply chain, retail, and enterprise AI solutions.