SymphonyAI Financial Services builds smart, practical AI tools that help financial institutions tackle tough problems like preventing financial crime, managing risk, and running operations more smoothly. As part of a global AI organisation that supports over 2,000 businesses, SymphonyAI gives teams the power of predictive and generative AI to deliver value quickly and make measurable results.
Job Description
We are hiring a Senior Project Manager for Customer Success and Consulting Services in EMEA. You will lead high-impact programmes, shape delivery strategy, and ensure clients realise measurable value. Senior PMs act as trusted advisors, driving adoption, customer engagement, and successful commercial, technical, and operational outcomes. The role is offered in either UK or Ireland.
Key Responsibilities
Client Relationship & Stakeholder Management
- Serve as the senior delivery contact for major customers, providing strategic direction and advisory support.
- Build long‑term, trusted relationships with senior executives, partners, and cross‑functional stakeholders.
- Align programme delivery with strategic customer outcomes, including adoption, utilisation, and retention goals.
- Navigate complex customer environments, resolving escalations and ensuring consistent executive‑level communication.
Programme / Project Leadership
- Lead large, complex, or high‑risk programmes typically exceeding 12 months, including cloud transitions, big‑data environments, digital transformation, or large‑scale SaaS implementations.
- Own end‑to‑end programme plans, financial baselines, delivery strategy, and roadmap.
- Manage cross‑functional delivery teams, ensuring alignment on milestones, risks, and success criteria.
- Drive innovation through modern delivery practices, cloud-native approaches, and data‑driven execution methods.
- Ensure programmes measurably improve customer adoption, utilisation, and operational performance.
Commercial & Business Growth
- Shape Statements of Work, commercial proposals, scope assessments, and change control for high‑value engagements.
- Own financial performance, including revenue, margin, cost‑to‑complete, forecasting, and risk/commercial exposure.
- Identify opportunities for renewals, expansions, and adjacent service offerings.
- Partner with Customer Success and account teams to support growth forecasting and long‑term account planning
Governance, Assurance & Methodology
- Lead governance frameworks, programme reporting, assurance activities, and executive steering committees.
- Drive creation of lessons learned, reusable assets, delivery playbooks, and improvements to internal delivery methods.
- Embed customer success metrics (adoption, value realisation, customer health) within ongoing governance routines.
- Mentor Project Managers and contribute to the maturity of the delivery practice.
Skills & Experience Required
- Proven experience delivering complex, high‑risk, large-scale programmes in SaaS exceeding $5m, cloud, managed services, or big‑data environments.
- Strong commercial acumen, with experience shaping SoWs and managing financial performance.
- Experience partnering with Customer Success teams or managing delivery in customer‑health‑based operating models.
- Ability to lead teams through ambiguity and manage complex stakeholder landscapes including senior executives.
- Deep understanding of delivery governance, risk management, and demonstration of clear financial control to meet or exceed project margin.
- Experience with AI tooling, delivery and adoption
- Expert‑level hands‑on proficiency with Microsoft Project.
- Experience in regulated industries is an advantage.
- Bachelor’s degree in a technical or business discipline.
- Professional certifications (e.g. PMP / PRINCE2) required
About Us
SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain trained applications and pre-built agents that are ready to work on day one.
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