Are you ready to lead the evolution of customer loyalty data in the retail industry? SymphonyAI Retail – CPG , a global powerhouse in retail analytics solutions, is seeking a CPG Insights & Analytics Manager to join our team. Supporting our leading retail client in Ireland and broader European client teams, this role offers a unique opportunity to work with leading Fast-Moving Consumer Goods (FMCG) brands and shape the future of shopper analytics.
Job Description
As the CPG Insights & Analytics Manager, you will play a pivotal role in ensuring excellence in client support and relationship-building. Your focus will be twofold:
- Supporting a selection of CPG manufacturers, working with the CPG Lead. Your responsibilities will include maintaining existing client relationships, delivering on client account objectives, and coaching clients to drive business value from SymphonyAI's products and services.
- Drive data enablement within the broader European client team organisation. Coordinate, project manage and occasionally execute data related projects that may involve new or changing product features, incremental data feeds, data changes, or custom analytics work for SymphonyAI clients. In collaboration with colleagues from various departments within SAI, including Implementation, Support, Data Operations, Asia Center of Excellence (ACE), Product, Development and the Learning Center team.
What you will do
- Own and expand relationships with a portfolio of CPG clients and the retailer’s category teams, driving collaboration and consistent adoption of shopper data and analytical tools across functions.
- Lead day‑to‑day client engagement and ensure the successful delivery of agreed services—designing and delivering software training, coordinating customer support, and proactively resolving issues.
- Support the commercial relationship for your portfolio by shaping renewal strategies, identifying organic growth opportunities, and demonstrating measurable value to senior stakeholders.
- Drive effective utilization of our web‑based tools, customized reports, and analytic support services; translate client needs into actionable enhancements and influence internal prioritization.
- Advise CPGs on aligning brand business plans with MRPI’s customer and business strategies; connect insights to plans and facilitate cross‑functional alignment.
- Coach client users at an operational level on how to leverage our solutions to address defined business questions; escalate complex scenarios for senior guidance.
- Sustain collaborative engagement between CPGs and MRPI on current and emerging issues, framing problem statements, defining success metrics, and aligning timelines.
- Identify and lead opportunities to enhance and optimize business processes; build the case for change, engage leaders, and coordinate pilots or rollouts.
- Deliver and present ad‑hoc analyses and executive‑ready narratives for CPG and retailer stakeholders, including insights, implications, and recommended actions.
- Work with the broader European team to validate data, insights and model improvement opportunities internally and with our Retail partners
- Represent client and client team interest and perspectives in product enhancement conversations and validations internally
What you will bring
- A degree in Marketing, Business, or a related field.
- Deep knowledge of category management in retail/FMCG and practical familiarity with shopper/insights workflows and tools.
- Proven ability to communicate complex topics to diverse and senior audiences; adapts style, anticipates objections, and persuades stakeholders.
- Demonstrated experience training clients on software‑based solutions and improving adoption through enablement plans and best‑practice toolkits.
- Track record of building professional client relationships and owning account outcomes (value realization, renewals, expansion).
- Strong consultative, communication, and project management skills; consistently manages multiple priorities and escalates risks with solutions.
- High proficiency in MS Word, Excel, and PowerPoint; comfortable synthesizing analyses into concise stories for decision‑makers.
- Ability to project‑manage and present results and recommendations from data optimization and enhancement projects
- Analytical skills to interrogate, validate and navigate SAI data warehouse and data lake as part of product exploration, validation and enhancement projects and ad-hoc analytics projects.
- Nice to have:
- industry fluency in retail/CPG;
- experience in Shopper Marketing and Shopper Insights tooling;
- capability with large datasets and analytical methods;
- statistics background; and a drive to innovate new analytical solutions and frameworks.
About Us
SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain trained applications and pre-built agents that are ready to work on day one.
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