Join us to build next-gen Agentic AI experiences that power how enterprises work. We’re looking for an Associate Product/Product Manager to own high-impact Agentic AI products built on an enterprise ITSM platform.
You’ll drive the end-to-end roadmap, shape customer engagement across apps, chatbots, and integrations, and work closely with senior leadership.
This is a high-visibility role for someone who enjoys building data-driven, customer-first products.
Job Description
Role overview:
- Own the AI at Work (AIW) product built on the Apex 2.0 ITSM platform, delivering agentic AI use cases and vertical agents (e.g., HR agent).
- Lead the engagement layer strategy and product roadmap execution, including customer-facing experiences across mobile apps, chatbots, and integrations (e.g., Microsoft Teams). You will own and drive the user engagement layer end-to-end.
- This is a high-visibility, time-demanding role that involves periodic liaison with customers and sales reps and regular exposure to senior leadership.
Key responsibilities:
- End-to-end ownership of the product roadmap for AIW and the engagement layer; define scope, write user stories and acceptance criteria, prioritize backlog, and drive sprint execution.
- Liaise with all stakeholders (engineering, design, QA, sales, marketing, finance) and external partners/vendors/customer reps to ensure effective delivery and unblock dependencies.
- Design and run A/B tests across AI agents and engagement touchpoints; formulate hypotheses, define success metrics, analyze results, and iterate based on telemetry.
- Lead requirement elicitation and translate business and customer needs into clear PRDs, workflows, and release plans; ensure alignment with revenue and sales cycles.
- Prepare and deliver periodic business reviews to leadership, presenting key findings, shortfalls, roadmap updates, and competitive insights.
- Instrument telemetry and monitoring to track adoption, activation, agent performance, and mobile app engagement; use data to inform prioritization and optimization.
- Conduct competitive research and benchmark relevant features to guide positioning and roadmap decisions.
- Champion Agile/Scrum best practices; run or participate in sprint ceremonies, maintain velocity and quality, and improve product delivery processes.
- Own mobile app release readiness and GTM coordination, including cross-functional launch plans and ongoing performance tracking.
Must-have qualifications:
- 7–12 years of experience, with at least 7 years, preferably in the ITSM domain or related domains. Must have a strong product management track record delivering B2B/SaaS products end-to-end.
- Proven experience and track record of owning product roadmaps and shipping web/mobile products using Agile/Scrum.
- Strong communication, stakeholder management, and negotiation skills across technical and business teams as well as external partners.
- Being comfortable with A/B testing, product telemetry, and data-driven decision-making.
- Solid business acumen; ability to connect product decisions to revenue, sales cycles, and customer outcomes.
- Thrives in a fast-paced environment and under tight deadlines; willing to manage a time-demanding, high-visibility remit with proactive actions.
Nice-to-have qualifications:
- ITSM/ITIL background.
- CSPO or similar product management certification.
- Technical know-how (basics) with APIs, integrations, and mobile app lifecycles.
- Experience with agentic AI, conversational interfaces/chatbots, or Microsoft Teams integrations.
Tooling and processes:
- Jira (or similar) for backlog and sprint management.
- Amplitude (or similar) for product analytics and telemetry.
- Agile/Scrum methodologies (must-have).
- Familiarity with experimentation tooling; Mixpanel/Google Analytics and basic SQL are a plus. Collaboration with design tools (e.g., Figma) is beneficial.
Work model:
- Bangalore-based, hybrid. Periodic customer and stakeholder interactions are expected; flexibility for extended hours may be required around key releases or reviews.
About Us
SymphonyAI is at the forefront of innovation, leveraging cutting-edge artificial intelligence and machine learning technologies to transform industries and drive business growth. As a global leader in AI-powered solutions, we empower organizations to harness the full potential of data-driven insights. SymphonyAI enterprise applications rapidly deliver transformative business value across retail, CPG, financial services, manufacturing, media, Enterprise IT (SymphonyAI Summit) and the public sector. SymphonyAI combines unrivalled AI technology, vertical expertise and industry-specific data and insights into applications that drive the highest value for customers. We are one of the largest and fastest growing AI portfolios.