Project Manager
SymphonyAI Retail CPG is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences.
Job Description
Key Responsibilities
Pre-Sales and Solution Shaping
- Partner with Sales to qualify opportunities and lead discovery sessions with retailers across Iberia, uncovering business objectives, pain points, and success criteria.
- Translate client requirements into solution scope, high-level architecture, delivery approach, timelines, and budgets.
- Own and coordinate RFI/RFP responses, proposals, SOWs, and effort estimates, ensuring alignment across Sales, Solutions, Product, Engineering, and Support.
- Design and deliver compelling demos, workshops, and PoCs/pilots tailored to stakeholder personas (executive, IT, operations); define and manage success criteria and outcomes.
- Build value cases, ROI/TCO models, and benefit realization plans to support consultative selling and executive decision-making.
- Identify risks, dependencies, and assumptions early; negotiate scope, timelines, and commercial terms; participate in deal reviews and bid governance.
- Maintain accurate pre-sales pipeline hygiene in Salesforce and contribute to forecasting, qualification, and go/no-go decisions.
Project Delivery and Account Growth
- Lead end-to-end project management for multiple retail technology implementations across Iberia, from kick-off to go-live and adoption.
- Serve as the primary point of contact for clients, building strong relationships and ensuring ongoing satisfaction.
- Coordinate cross-functional internal teams (Sales, Solutions, Development, Support) to deliver high-quality solutions.
- Maintain and proactively address risk logs, escalating issues as needed.
- Conduct regular status meetings, manage documentation, and deliver reports to internal and external stakeholders.
- Ensure a smooth transition from pre-sales to delivery, maintaining continuity of scope, assumptions, and success metrics.
- Identify and capture upsell or cross-sell opportunities and expansion roadmaps in partnership with Sales.
- Ensure compliance with legal, regulatory, data privacy, and security requirements in the region.
- Participate in process improvement initiatives to optimise project delivery and customer experience.
Qualifications and Experience
- Bachelor’s degree in Business, Computer Science, Engineering, or related field; PMP/PRINCE2 or equivalent certification highly regarded.
- 5+ years’ experience in project management within SaaS, retail, FMCG, or technology, with a strong track record delivering complex enterprise implementations.
- 3+ years’ hands-on pre-sales, solution consulting, or bid management experience, including leading discovery, crafting proposals/SOWs, estimating, and managing PoCs/pilots.
- Demonstrable ability to create ROI/TCO models, compelling presentations, and value narratives for executive stakeholders.
- Strong understanding of the Iberian retail market; fluency in English and Spanish (Portuguese advantageous).
- Technical fluency to engage on topics such as cloud SaaS, integrations/APIs, data pipelines, analytics/AI, and security/privacy.
- Excellent organisational, multi-tasking, leadership, and negotiation abilities; executive presence and consultative storytelling skills.
- Experience with project and pre-sales tools (e.g., MS Project, Jira, Confluence, Salesforce/CPQ, PowerPoint/Excel).
- Willingness to travel across Iberia as needed.
About Us
What We Offer
- A senior, high-impact role delivering visible results for major retail customers.
- The opportunity to work hands-on in stores while influencing decisions at executive level.
- A collaborative, fast-growing SaaS environment.
- Competitive compensation and benefits.