Industrial Solutions Architect (ISA) is an integral part of a team representing SymphonyAI’s value proposition from presales through the deployments of our cutting-edge AI solutions for our customers. In addition to supporting pre-sales activities, the ISA will work directly with customers and with system integrators to design, develop, and deploy innovative AI solutions. This thought leader must be a self-starter that thrives in a fast-paced, fun, energetic environment while being comfortable in dealing with ambiguity. This person must also have a passion to apply technology to improve manufacturing operations.
Job Description
Key Responsibilities
- Engage and lead technical presales efforts defining the art of the possible for our customers and prospects related to AI optimization of manufacturing processes and operations.
- Contribute AI, MES/MOM, product, and operational experience to ongoing initiatives and active client engagements
- Ensure proposed solutions effectively integrate with existing customer standards / technologies, from both an engineering (OT) and an IT point of view
- Work hands-on with customers throughout the engagement lifecycle to design, demonstrate, implement, communicate, and support SymphonyAI solutions and technology
- Understand and articulate how SymphonyAI’s technology integrates, interoperates, and enhances the customer technical ecosystem
- Understand and translate customer needs into a clear solution approach, including solution plan, proposal, and cost estimate
- Collaborate with product management, engineering, and marketing to continuously improve Industrial AI’s products and marketing.
- Work with customer leadership team for ideation and innovation discussions; defining the Art of the Possible with Industrial AI
- Manage all stakeholder, senior client buyer and functional owner relationships for the designated solution
- Stay current on AI technologies and industry progress
Requirements/Qualifications
- 10+ years of experience working with customers in a pre-sales or post-sales technical role, driving success through the full engagement lifecycle
- Experience and track record of success assisting with selling automation or operations management software to enterprise customers; includes proven skills identifying key stakeholders, winning value propositions, and compelling events
- Experience using AI tools, machine learning, and other optimization tools to create value in an industrial context
- Hands-on knowledge in process engineering / process control systems / process optimization / IIoT/ /MOM and MES or related software
- Up-to-date knowledge of new systems, information, software, and upgrades, and willingness to monitor and keep up with latest technologies
- Flexibility to engage across time zones and geographies for a global customer base
- Willingness to travel as required to engage clients and attend industry events.
About Us
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.
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