Solution Lead – G.O.L.D Core Retail Suite
SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences.
SymphonyAI Retail is a global leader in the supply of integrated business solutions to organizations that provide the best retail, wholesale, logistics, and marketing services to billions of consumers around the world. Today those customers include 30 of the top 50 global grocery retailers, global distribution organisations, hundreds of national, regional and specialist businesses, and thousands of consumer brands.
Job Description
We are seeking an experienced Solution Lead with expertise in the G.O.L.D Core Retail Suite to join our Professional Services team. The Solution Lead will be responsible for leading the design, implementation, and delivery of G.O.L.D solutions to our retail clients. Serving as a trusted advisor, you will work closely with clients, business analysts, technical teams, and product specialists to ensure the successful adoption and optimization of SymphonyAI’s retail technology.
Responsibilities:
- Demonstrate expertise in grocery (fast-moving consumer goods) retail and merchandising best practices.
- Manage complete customer implementations or major work streams as the primary project manager.
- Manage executive level communication.
- Lead the end-to-end implementation of G.O.L.D Core Retail Suite modules, acting as a primary point of contact for client projects.
- Analyse client business requirements, map processes, and architect solutions leveraging the G.O.L.D suite.
- Facilitate workshops, requirement gathering sessions, and solution design meetings with key stakeholders.
- Configure, test, and deploy G.O.L.D solutions, ensuring alignment with client objectives and best practices.
- Develop and maintain detailed project documentation, including solution designs, test scripts, configuration guides, and training materials.
- Oversee data migration, integration, user acceptance testing, and transition to support.
- Provide expert guidance on retail operations (inventory, pricing, promotions, master data management, store systems) related to the G.O.L.D platform.
- Support client onboarding and change management activities to maximize adoption.
- Collaborate cross-functionally with internal product, support, and engineering teams to resolve issues and deliver value.
- Mentor junior consultants and team members in G.O.L.D product knowledge and implementation best practices.
Requirements:
- Bachelor’s degree in Business, Information Technology, Computer Science, or related field.
- 6+ years of experience implementing or supporting retail ERP solutions, with proven expertise in the G.O.L.D Core Retail Suite (Symphony RetailAI/Symphony GOLD).
- Deep knowledge of retail operations and business processes (merchandising, inventory, store management, pricing, replenishment).
- Strong functional and technical understanding of G.O.L.D modules (G.O.L.D Central, G.O.L.D Shop, G.O.L.D Stock, etc.).
- Experience delivering projects in an Agile or Waterfall project environment.
- Excellent analytical, problem-solving, and stakeholder management skills.
- Ability to design, configure, and test complex retail solutions with minimal supervision.
- Exceptional communication and presentation skills; able to work effectively with senior client stakeholders.
- Willingness to travel to client sites as required.
About Us
About Us:
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and enterprise IT. Since its founding in 2017, SymphonyAI has grown to today serve 2000+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 30 countries.