About SymphonyAI
SymphonyAI is a global leader in AI-driven decision platforms, providing innovative solutions and insights that drive profitable revenue growth for retailers and CPG manufacturers. Our offerings span customer intelligence, merchandising, personalized marketing, and supply chain optimization. With cutting-edge AI, machine learning, and natural language technologies, our mission is to move retailers and CPG manufacturers beyond AI hype to tangible benefits through our "Identity, Activate, Realize (IAR)" approach. By identifying growth opportunities, activating strategic plans, and realizing measurable improvements in revenue and profit, we deliver on our promise of profitable growth, ease of doing business, quality service, and breakthrough innovation.
Role Overview
SymphonyAI Retail is seeking a transformational India PSO Leader to run our India delivery organization across all Retail products—CINDE, GOLD/ERP, WMS, Store Intelligence, Demand Forecasting, and Agentic AI solutions.
This is not an order-taking role. This is a country-level general manager + global Centre of Excellence leader who:
- Operates with full ownership
- Drives innovation, growth, and execution
- Expands India as a delivery powerhouse
- Pushes aggressive revenue, margin, and utilization targets
- Builds the strongest global Retail AI & Supply Chain consulting team in the industry
The India PSO Leader will directly own P&L-aligned KPIs, delivery excellence, talent development, engineering partnership, AI adoption, and COE capabilities that scale globally.
Job Description
About the role
- Country Leadership & Business Growth
- Lead the entire India PSO organization as a country general manager, accountable for growth, delivery performance, and operational excellence.
- Build and execute a 3-year India expansion strategy to increase PSO capacity, capability, and revenue contribution.
- Partner with Sales, Product, Customer Success, and Global Delivery to increase attach-rate, improve margin, and expand services footprint across customers in APAC, EMEA, and North America.
- Represent India PSO at the executive table with confidence, accountability, and a growth mindset.
- Global Centre of Excellence Leadership (COE)
- Build global COEs for:
- CINDE Connected Retail
- GOLD/ERP & WMS
- Store Intelligence & Retail AI
- Category Management & Forecasting
- Agentic AI & Automation Consulting
- Ensure standardized delivery frameworks, accelerators, playbooks, and reusable assets for global adoption.
- Run a structured operating rhythm: capability roadmaps, training, skills matrices, and quarterly competency reviews.
- Delivery Excellence & Execution
- Own end-to-end delivery performance for all India-based projects.
- Drive aggressive KPIs:
- Utilization
- Margin
- On-time milestone delivery
- Customer NPS
- Quality & zero-defect execution
- Proactively identify risks, escalate early, and work cross-functionally to deliver flawless execution.
- Establish a Delivery Excellence Office in India to institutionalize best practices, QA, governance, and oversight.
- Talent Leadership & Organizational Building
- Build India into the strongest global Retail PSO hub with world-class consultants, engineers, architects, and AI specialists.
- Recruit, develop, and retain top talent with an emphasis on:
- AI/ML
- Supply chain domain expertise
- Implementation architecture
- Solution engineering
- Build formal mentoring, certification, hands-on product readiness, and leadership development programs.
- Innovation, AI Adoption & Operational Efficiency
- Champion adoption of Agentic AI, automation, and accelerators inside PSO.
- Drive bottom-up innovation to improve project speed-to-value and reduce delivery cost.
- Develop AI-augmented delivery methods, templates, scripts, and bots.
- Partner with Product & Engineering on innovation sprints, beta programs, and customer pilots.
- Stakeholder Influence & Executive Presence
- Strong partner to Global Sales, Finance, CS, Product, Engineering, and Regional Delivery leaders.
- Operate with courage and conviction—push back when needed, influence decisions, and advocate for India’s capability growth.
- Present confidently to customers, executives, and board-level leaders.
About you
- 10 or more years of experience leading PSO / Consulting / Delivery organizations in Retail, Supply Chain, or Enterprise SaaS.
- Proven ability to run a large India delivery center (200+ people).
- Demonstrated experience scaling a multi-product, multi-region COE.
- P&L accountability (margin, utilization, revenue targets).
- Strong domain knowledge:
- Retail supply chain
- ERP/WMS
- Forecasting & Replenishment
- AI/ML implementation projects
Leadership Traits (Non-Negotiable)
- Builder – creates frameworks, COEs, processes, and teams, not just manages them.
- Innovator – always seeking efficiency, automation, AI augmentation, and new delivery methods.
- Aggressive growth driver – bold, strategic thinker, revenue- and margin-focused.
- High accountability – escalates early, owns the outcome, makes decisions quickly.
- Not an order taker – operates as a peer to global leadership; challenges status-quo.
- Executive presence – communicates with clarity, confidence, and conviction.
Success Metrics
- India PSO revenue contribution & year-over-year growth
- Utilization & margin improvement
- Time-to-value acceleration
- Reduced delivery cost of execution
- Quality: fewer escalations, higher NPS
- COE maturity, certifications, and global adoption
- Strong customer wins driven by India capability
- Scaled AI & automation inside delivery
About Us
Why Join SymphonyAI?
- Help shape the next generation of AI-powered connected retail solutions with a global impact.
- Collaborate with visionary leaders and top-tier talent in product, AI, engineering, and design.
- Join a fast-growing, mission-driven company committed to transforming high-impact industries with enterprise AI.
- Opportunity to lead in one of the most strategic product areas driving innovation across retail and CPG ecosystems.