Join Our Team! We are hiring a CPG Engagement Manager for FMCG Brands at the Netherlands’s #1 Grocery Retailer!
Are you ready to lead the evolution of customer loyalty data in the retail industry? SymphonyAI is a global powerhouse in retail analytics solutions, is seeking an exceptional Manager for CPG Insights & Engagement to join our team. Supporting our leading retail client in the Netherlands, this role offers a unique opportunity to work with leading Fast-Moving Consumer Goods (FMCG) brands and shape the future of shopper analytics.
Job Description
As a CPG engagement Manager, you will play a pivotal role in ensuring excellence in client support and relationship-building. Your focus will be on supporting various stakeholders within CPG manufacturers in coordination with Retailer Category Managers. Your responsibilities will include maintaining existing client relationships, supporting value delivery and delivering on client account objectives, including support of contract renewal & upsell management. Your coaching drives CPG clients to best leverage SymphonyAI's products and services.
What Will You Be Doing?
Reporting to the Director of CPG engagement, as part of a broader team of >10 local colleagues, you will:
- Manage and develop relationships with a portfolio of CPG clients and related category teams at the retailer, fostering collaboration and the utilization of shopper data and analytical tools.
- Drive interaction and collaboration across a variety of CPG client stakeholders, including trade marketing, category management, brand marketing to media managers.
- Lead day-to-day client interactions, ensuring the successful delivery of agreed-upon services, including software training and customer support.
- Drive the effective utilization of our web-based tools, customized reports, and analytic support services.
- Assist CPGs in aligning their brand business plans with the retailer's customer and business strategies.
- Coach CPG teams on leveraging our solutions to address critical business questions.
- Support ongoing collaborative engagement between CPGs and the retailer on current and emerging business issues.
- Cultivate strong, enduring relationships with CPG clients, retailer stakeholders and colleagues at all organizational levels and across functions.
- Identify opportunities to enhance and optimize business processes, engaging colleagues and leaders in developing these opportunities.
- Clearly and convincingly articulate product and program features and benefits along with value proposition to multiple levels within customer organizations to drive contract renewal and upsell
What Will You Bring?
- A degree in Marketing or Business (or a related field).
- Knowledge of category management within a retail or FMCG environment.
- Proven skills in effectively communicating complex topics to diverse audiences.
- Experience in training and supporting clients in the use of software-based solutions.
- Demonstrated expertise in building professional client relationships.
- An innate ability to work efficiently towards deadlines.
- Strong consultative, communication, and project management skills.
- Proficiency in MS Office, particularly Excel, and PowerPoint.
- A strong team player mindset and a commitment to delivering exceptional customer service.
About Us
SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges—like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one.