SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences. We are seeking a highly motivated and results-driven Enterprise Sales Executive to join our team, focusing on hunting new business opportunities within the retail CPG sector.
We are seeking a Senior Manager, Customer Insights, this position provides dedicated consulting support to a large retailer. You will lead all client initiatives related to customer-centric retailing and leveraging customer insight for decision-making. The ideal candidate will possess both a deep consulting and analytic background that enables them to derive actionable insights and drive engagement with category management teams and retailer leadership. S/he should be a self-starter who is prepared to execute against a strategic plan to consistently deliver on targets and see tasks through to execution.
In this client-facing role, you will serve as the customer insight champion, working with category and retailer leadership on a daily basis. As a key member of the retail team, your support will include utilizing SymphonyAI tools. The ability to generate insights and partner with the retailer to drive value from those insights is vital to the success of the role. This person must be a proficient communicator who can work independently and with groups to achieve optimal performance.
Job Description
What you will do:
- Support client objectives to improve their overall business by driving customer loyalty and sales
- Coach merchant teams to use customer insights in their day-to-day decision-making
- Provide actionable insights and recommendations backed by a fact-base
- Utilize BI tools including SymphonyAI reports to help answer retailer business questions
- Partner with internal and external CPG-focused groups on key initiatives
- Train clients on the use and adoption of SymphonyAI tools and insights
- Support all key business strategies as identified by the client
- Participate in key cross-functional projects that cut across retail team(s)
- Participate in the development of best practices, training, and reference materials
- Contribute to quality control and validation of all reporting and troubleshooting data and software issues as needed
- Actively participate in and assist with preparations for team and client meetings as requested
What you will bring to SymphonyAI:
- At least 5-7 years of experience working across merchandising / category management (assortment, pricing, promotion, placement), either from a management consulting or retailer standpoint
- Experience leveraging data and analytics for category management / merchandising decision making
- Experience working with customer centric data / loyalty data
- Strong analytics aptitude with excellent problem-solving skills
- Prior experience from a top tier management consulting firm.
- Experience successfully influencing clients
- Familiarity with BI applications
- Persuasive and clear oral and written communication skills
- Demonstrated drive and initiative
- High technical knowledge of Microsoft Word, Excel, and PowerPoint
- Ability to work in a fast-paced, deadline-oriented work environment
About Us
About Us: SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and enterprise IT. Since its founding in 2017, SymphonyAI has grown to today serve 2000+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 30 countries.
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