Senior Pre-Sales Consultant
SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences. We are seeking a highly motivated and results-driven Senior Pre-Sales Consultant to join our team as we focus on new business opportunities within the Retail CPG sector in Australia.
Job Description
What You'll Do:
Client Strategy & AI Transformation
- Lead high-impact discussions with executives on how AI is reshaping merchandising, supply chain, and store operations.
- Conduct discovery workshops to align AI capabilities with customer challenges.
- Develop and present clear, compelling strategies that resonate with CEOs, COOs, and supply chain leaders.
AI-Powered Retail & Supply Chain Optimisation
- Design and deploy AI-driven solutions for merchandising, forecasting, replenishment, and execution.
- Identify opportunities to improve pricing, promotions, inventory, store operations and logistics.
- Understand, shape, and influence customer demand through pricing, promotions, product assortment and planograms.
- Improve forecast accuracy, reduce waste, and enhance supply chain agility.
- Show, don’t tell—deliver live product demonstrations that make the value of AI self-evident.
Sales, Presales, & Solution Design
- Enable the end-to-end sales process, from discovery through implementation.
- Build ROI-driven business cases, proving AI’s impact on revenue, costs, and efficiency.
- Lead pilots, proofs of concept, and ensure smooth adoption and execution.
Thought Leadership and Execution
- Act as a trusted advisor for retailers and CPGs adopting AI across merchandising and supply chain.
- Stay ahead of industry trends in AI, demand planning, and omnichannel supply chain optimisation.
- Work with Sales, Product, Engineering, Customer Success and Marketing to refine product positioning and impact.
- Experience: 8+ years in SaaS, supply chain solutions, or consulting for retail and CPG.
- Retail & Supply Chain Expertise: Strong understanding of merchandising, store execution, category management, demand forecasting, replenishment, logistics, and inventory optimisation.
- Executive Engagement: Proven ability to work with C-suite leaders and drive AI adoption.
- AI & Analytics Knowledge: Experience with AI-powered forecasting, prescriptive analytics, and decision intelligence.
- Communication: Exceptional storytelling, presentation, and persuasion skills.
- Results-Driven: Track record of delivering revenue growth, cost savings, and operational improvements.
What You Need:
- Experience: 8+ years in SaaS, supply chain solutions, or consulting for Retail and CPG.
- Retail & Supply Chain Expertise: Strong understanding of merchandising, store execution, category management, demand forecasting, replenishment, logistics, and inventory optimisation.
- Executive Engagement: Proven ability to work with C-suite leaders and drive AI adoption.
- AI & Analytics Knowledge: Experience with AI-powered forecasting, prescriptive analytics, and decision intelligence.
- Communication: Exceptional storytelling, presentation, and persuasion skills.
- Results-Driven: Track record of delivering revenue growth, cost savings, and operational improvements.
- Certifications: APICS CPIM (Certified in Production and Inventory Management), CSCP (Certified Supply Chain Professional), PMI (Project Management Institute), or Six Sigma.
- Proven Closer: Track record of meeting or exceeding sales quotas, accurately forecasting pipelines, and prioritizing high-value opportunities.
About Us
What We Offer:
- Competitive salary and benefits package.
- Flexible hybrid working model.
- Opportunities for professional growth and development.
- Collaborative and inclusive work environment.
- Access to the latest technologies and tools.
- A chance to make a tangible impact on cutting-edge industrial AI solutions.
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.