As the Vice President of Human Resources and strategic HR Business Partner for the Retail Business Unit of SymphonyAI, you will act as a true advisor and Chief of Staff type partner to the General Manager, driving talent strategies and operational effectiveness across a global, high-growth division. Drawing on your experience in private equity backed technology companies (or similar, fast-paced, results-driven environments), you will approach organizational challenges with a sharp business lens, optimizing structures, costs, and processes. While leading a dedicated HR team and leveraging regional HR Business Partners for day-to-day operations, you will own the vision and execution of all critical HR initiatives that enable SymphonyAI Retail to achieve its aggressive growth objectives.
Job Description
What You Will Do:
- Strategic Advisor to the GM
- Serve as the GM’s trusted partner, operating with a Chief of Staff mentality to advise on organizational design, cost efficiencies, and people strategies.
- Rapidly gain in-depth knowledge of SymphonyAI Retail’s business, products, clients, and workforce, using this insight to shape proactive HR and operational initiatives.
- PE-Style Operational & Financial Alignment
- Apply a private equity lens to identify opportunities for cost transformation, operational efficiencies, and value creation across the Retail BU.
- Collaborate with FP&A to ensure headcount plans align precisely with financial reporting requirements, including detailed COS and OpEx structures.
- End-to-End Talent Acquisition & Leadership Recruitment
- Rapidly fill critical openings in the US and India via a dedicated recruiting team, ensuring swift, high-quality hiring for pivotal roles (including multiple executives).
- Oversee the entire hiring process, from recruitment to offer, establishing a fast, integrated experience that leverages best practices in compensation and equity structuring.
- Retention & Succession Planning
- Develop robust retention programs and succession strategies for top talent in critical, high-impact roles.
- Implement data-driven approaches to identify skill gaps, ensure continuity on key programs, and maintain a strong talent pipeline to meet future challenges.
- Culture & Performance Transformation
- Champion the shift to a highly entrepreneurial, customer-centric, high-performance culture.
- Drive leadership development and performance management initiatives that foster accountability, rapid innovation, and tangible value delivery to customers.
- Collaborative Leadership & Team Engagement
- Partner with regional HRBPs to ensure day-to-day HR operations run smoothly, freeing you to focus on strategic, high-impact efforts.
- Influence and align senior executives around people strategies, using strong communication and relationship-building skills to affect change and nurture shared objectives.
What You Will Bring to SymphonyAI Retail:
- Private Equity/High-Growth Background
Demonstrated success in a PE-backed or similarly fast-paced, results-driven environment, with a solid understanding of cost management and value-creation levers in organizations >$200m in revenue. - Chief of Staff Mentality
Proven ability to partner closely with executive leadership, providing strategic counsel and driving cross-functional initiatives that maximize organizational impact. - Global HR Leadership Experience
At least 10 years in senior-level HR roles, ideally with full set of HR functions from recruiting & talent retention, FTE / cost reduction, compensation, HR Operations and culture transformation. - Operational & Financial Acumen
Strong track record of aligning organizational design and headcount with FP&A processes, ensuring consistency with detailed financial reporting at all levels. - Culture Transformer
Passion for cultivating entrepreneurial, customer-centric teams, with an ability to mobilize and inspire rapid innovation and accountability. - Influential Communication & Collaboration
Exceptional capacity to engage stakeholders across geographies, functions, and levels; able to unify diverse teams behind common goals. Traveling as needed to Europe and Asia. - Education & Certifications
Bachelor’s degree, advanced degree preferred. SHRM-SCP or SPHR certifications are a plus.
About Us
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical growth industries, including retail, consumer packaged goods, financial services, manufacturing, media, and enterprise IT. Founded in 2017, SymphonyAI now serves 2,000+ enterprise customers worldwide, powered by 2,500 talented professionals across over 30 countries.