SymphonyAI’s Enterprise IT Division is at the forefront of AI-powered IT and Enterprise Service Management. Our cutting-edge technology combines IT Service Management (ITSM), IT Asset Management, Workflow Automation, and Generative AI-powered Co-Pilot into a single platform. Headquartered in Palo Alto, California, we serve a global clientele across financial services, healthcare, manufacturing, education, and more—delivering exceptional user experiences while optimizing IT costs.
We are searching for a highly driven Senior Account Executive for the East Coast with a proven track record in enterprise ITSM sales. In this role, you will prospect, develop, and execute strategic sales initiatives to drive revenue growth. You will focus on selling our ITSM/ITAM, Service Automation, Co-Pilot, and Agentic AI for Work (AIW) solutions to new enterprise customers. The ideal candidate is a results-oriented sales professional with deep industry expertise, strong relationship-building skills, and a passion for innovative technology.
Job Description
Key Responsibilities
• Sales Execution – Drive revenue growth by selling multiple products and meeting or exceeding sales targets.
• Strategic Planning – Develop and execute a comprehensive sales strategy to identify, target, and acquire enterprise clients within your assigned territory.
• Pipeline Development – Build and maintain a strong sales pipeline through lead generation, networking, and prospecting (4x of quota).
• Market Intelligence – Conduct thorough industry research to identify trends, competitive positioning, and customer needs.
• Client Engagement – Establish and nurture relationships with key decision-makers through proactive outreach, including cold calls, networking events, and industry conferences.
• Solution Selling – Conduct tailored product demonstrations, articulate value propositions, and develop customized solutions in collaboration with marketing, pre-sales, and product management teams.
• Negotiation & Deal Closure – Prepare compelling sales proposals, negotiate contract terms, and close high-value enterprise deals.
• Account Management – Maintain long-term client relationships, ensuring satisfaction and identifying upselling or cross-selling opportunities.
• Reporting & Forecasting – Utilize SFDC to ensure accurate sales tracking, forecasting, and performance reporting.
Qualifications & Experience
• Bachelor’s degree in Business Administration, Computer Science, or a related field (or equivalent experience).
• 5+ years of proven success closing complex software deals in enterprise IT sales, specifically in ITSM, IT Operations Management, or Generative AI Assistance.
• Strong understanding of IT service management principles, asset management, Co-Pilot, & Generative AI technology
• Systematic approach to Pipeline Generation
About Us
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 20 countries.
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