SymphonyAI is at the forefront of innovation, leveraging cutting-edge artificial intelligence and machine learning technologies to transform industries and drive business growth. As a global leader in AI-powered solutions, we empower organizations to harness the full potential of data-driven insights. SymphonyAI enterprise applications rapidly deliver transformative business value across retail, CPG, financial services, manufacturing, media, IT and enterprise operations, and the public sector. SymphonyAI combines unrivalled AI technology, vertical expertise and industry-specific data and insights into applications that
drive the highest value for customers. We are one of the largest and fastest growing AI portfolios. We are on a mission to build a “World Class Engineering Team” with a high performance culture. Over 3000 talented leaders, data scientists, and other professionals incubate and build SymphonyAI Group solutions.
Job Description
SymphonyAI is seeking an experienced product specialist, who is expected to collaborate with Presales and Project Managers to design the ITSM solution for the customers and own the delivery of FRS (Functional requirement scope), HLD (High level design), DG (Data Gathering templates) and UAT test cases. We are seeking an experienced professional to provide technical and functional expertise to our valued clients. The ideal candidate will be passionate about providing insights on innovative trends and concepts. They should have a strong technical knowledge and possess a deep knowledge of ITIL processes.
Responsibilities:
- Demonstrate expert knowledge of ITIL-based service delivery.
- Owns organizational transformation efforts as related to ITIL implementation across service lifecycles.
- Provides guidance and implements processes and artifacts for Service Strategy, Service Design, Continual Service Improvement processes.
- Analyzes existing implementation plans and identifies areas for improvement based on Deming model (Plan, Do, Check, Act).
- Works with customers to communicate Asset Management vision and benefits.
- Develops strategies to eliminate gaps in service while improving efficiency and effectiveness. Identifies and removes risks associated with proposed processes.
- Solution architects the implementation plan for the customers based on the gathered requirements.
- Leads configuration and documentation of Service Portfolio and Service Catalog.
- Develops Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) with stakeholders for each service.
- Leads efforts to build a Service Management Center of Excellence (COE)
- Applies strong analytical and technical skills to document the findings in accordance with approved quality procedures and standards.
- Works independently, interacts with clients and delivers presentations.
- Hands on experience in deployment of tools like ServiceNow, HP, BMC, CA etc.
Qualifications:
- Preferably engineer/Technical Degree
- Preferably with IT infra management experience
- Total of 10- 12 years of experience and 5 to 6 years of relevant experience.
- ITIL
About Us
SymphonyAI Summit (Enterprise IT), an innovative AI-powered firm based in Palo Alto, California.. Our product range includes ITSM, ITAM, digital agent, and service automation solutions. With a global footprint covering North America, South East Asia, the Middle East, and India, we're at the forefront of IT innovation. Recognized as an honorable mention in the 2023 Gartner Magic Quadrant for ITSM Platforms and consistently awarded as a Gartner Peer Insights Customers' Choice for five consecutive years, Summit leads the way in industry innovation.
https://www.symphonyai.com/
https://www.symphonysummit.com/